Customer Operations Specialist

Customer Operations Specialist (Contracts, Salesforce & DocuSign)

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Customer Operations Specialist to manage contract lifecycle operations, Salesforce CRM accuracy, and customer operational workflows.

This is an execution-focused role where you’ll oversee contracts from initiation through execution, maintain accurate customer records, coordinate contract follow-ups, and support recurring revenue operations. If you’re highly organized, detail-oriented, and enjoy structured operational work, this is a great opportunity.

Responsibilities

Contract Management & Execution

• Manage customer contracts from initiation through execution.
• Maintain accurate contract records, terms, and customer information.
• Ensure documentation is complete, compliant, and audit-ready.
• Organize and maintain contract documentation.

CRM & Contract Tracking

• Maintain contract trackers using Excel or Google Sheets.
• Monitor renewals, contract status, and account updates.
• Update Salesforce with accurate customer and contract information.
• Maintain clean, organized CRM records.

Customer Communication

• Contact customers regarding contract execution and follow-ups.
• Explain pricing, service agreements, and contract details.
• Send agreements through DocuSign and follow up until completion.
• Record customer interactions within Salesforce.

Revenue Operations & Documentation

• Support recurring revenue operations and account updates.
• Assist with AutoPay enrollment and billing-related follow-ups.
• Prepare operational reports and maintain accurate documentation.
• Identify opportunities to improve contract and operational workflows.

Required Experience & Skills

• 2–4 years of experience in customer operations, contract administration, billing operations, or operations support.
• Hands-on experience with Salesforce (or similar CRM) and DocuSign.
• Strong proficiency with Microsoft Excel and Google Sheets.
• Excellent written and verbal English communication skills.
• Comfortable with outbound customer communication and follow-up.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a remote environment.

Nice to Have

• Experience with recurring revenue (RMR), billing, or collections.
• Experience in SaaS, subscription, or service-based businesses.
• Background managing high-volume contract workflows.

What Success Looks Like

• Accurate and timely contract execution.
• High-quality Salesforce and CRM data.
• Strong customer follow-up and communication.
• Efficient contract turnaround times.
• Reliable operational reporting and documentation.

Interview Process

• Initial Recruiter Screening
• Recruiter Interview
• Client Interview
• Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. It’s a short, self-recorded video that completes your application and allows hiring managers to get to know you before the interview process begins.

Rather than repeating your background during multiple screening calls, you’ll tell your story once, allowing future interviews to focus on meaningful conversations.

Don’t overthink it—you can record as many takes as you’d like before submitting. Your invitation will come from Spark Hire, so please check both your inbox and spam folder.