Senior Project Manager

About Phase2

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team. 

Phase2 a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. We guide industry-leading companies to what’s next in their digital slandscape.

And it all begins with finding the right people who align with our values and passion for impact.

About the Role

Phase2 is seeking a Senior Project Manager to own complex digital engagements and lead trusted, senior-level client relationships. Project managers often focus on the triple constraint of scope, time, and cost, but Phase2 is seeking a different breed of PM who can think beyond constraints. Project Managers at Phase2 create a unique, engaging, and impactful client experience with long-term outcomes. They bring a future-focused perspective, anticipate client needs, and ensure decisions and direction align with what will drive meaningful progress and outcomes. They bring clarity to ambiguity, guide clients through key decisions, and keep work moving forward, ensuring clients feel confident, supported, and satisfied.

This position reports to: VP, Project Management

Compensation: Base annual salary of $120,000 - $155,000

What You’ll Do

• Own multi-workstream engagements end-to-end, ensuring delivery stays aligned with client goals, expected outcomes, and organizational standards.
• Set direction by translating client objectives into structured plans, decision frameworks, and actionable priorities.
• Drive outcomes and client value with an emphasis on rapid time to value, using practical delivery discipline and AI-enabled approaches to accelerate insight, execution, and impact.
• Lead the client relationship with confidence and clarity, ensuring expectations are understood, risks and mitigations are discussed early, and decisions continue moving forward.
• Direct cross-functional teams by establishing clear and outcome-aligned workflows, communication patterns, and accountability across all contributors.
• Take ownership of engagement financials, including scope, forecasting, staffing, and margin performance, adjusting plans as conditions shift.
• Own and evolve the engagement roadmap and delivery approach ensuring work is sequenced to drive momentum, demonstrate value early, and unlock what’s next.
• Embed AI tools into engagement workflows to strengthen planning, insight generation, communication, and decision support—setting expectations for how teams use AI to improve clarity, efficiency, and quality of work.
• Provide grounded recommendations that help clients evaluate tradeoffs, understand implications, and make informed decisions.
• Identify risks early, lead mitigation efforts, and ensure issues are resolved with clarity and speed.
• Recognize and shape opportunities that arise naturally from delivery insight, client context, or emerging needs.
• Support the creation of proposals, estimates, and scopes that reflect realistic delivery plans and forward-looking client priorities.

What You’ll Need

• Significant experience owning complex digital engagements and leading senior client relationships.
• A strong instinct for bringing order to complexity—setting direction, aligning teams, and maintaining steady progress across multiple workstreams.
• Demonstrated ability to solve problems creatively and constructively, balancing constraints across scope, budget, timelines, and team capacity without compromising outcomes.
• Clear and confident communication skills, with the ability to lead client discussions, present recommendations, and guide decisions.
• Deep understanding of digital platforms, product development lifecycles, and modern delivery practices.
• Demonstrated ability to embed AI in daily workflows and deliverables—using it to accelerate analysis, sharpen communication, synthesize information, and elevate the overall quality of engagement leadership.
• Experience guiding teams in responsible, effective AI use, ensuring it enhances outcomes, improves speed and structure, and supports stronger decision-making.
• A track record of identifying meaningful opportunities rooted in client strategy, delivery insight, or future potential.
• Agency or consultancy experience preferred.

What Success Looks Like

• Clients feel led, supported, and confident in both the direction and decisions of the engagement.
• Teams operate with clarity, alignment, and consistent direction, even as priorities evolve.
• Engagements maintain predictable delivery, proactive risk management, and stable momentum.
• Decisions are shaped with context, structure, and clear implications, enabling clients to move forward confidently.
• Clients feel energized and inspired by the clarity, momentum, and possibilities the partnership creates.
• New opportunities emerge naturally because the work is thoughtful, high-performing, and forward-looking.
• Engagements meet expectations across delivery quality, relationship strength, and commercial performance.

What You’ll Get

• The chance to make a real impact in the health and wellness space, helping millions of people per year.
• To work from wherever you thrive best. We’re a remote-first team built on trust, flexibility, and outcomes.
• A competitive compensation package that considers various factors.
• A comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, and supplemental insurance.
• Our fun and interactive wellness program offers rewards for participation.
• A 401(k) with a 3% employer contribution–no match required and 100% vested after just 90 days.
• You’ll start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year. Vacation and personal time increase with your tenure, recognizing your continued contributions.
• Up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave, based on your tenure. This includes support for adoption and foster placement, along with the option to extend time off through additional unpaid leave.
• Inclusive fertility, adoption, and surrogacy benefits through Kindbody, along with virtual health coaching and care navigation.
• A $500 stipend to personalize and equip your home workspace for success.

What the Environment Looks Like

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel, sometimes frequent, is expected.

Mental Demands

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information. 
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize. 
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

Equal Employment Opportunity (EEO)
Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.