Professional Services Engineer (Microsoft Cybersecurity)

Overview of the role 

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. 

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. 

Due to continued growth in our Microsoft Cyber Security practice, we are hiring a Professional Services Engineer. This role is ideal for someone currently working in a Microsoft-focused engineering, professional services, or consultancy position who wants to develop a specialist career in Data Governance, Information Protection, Compliance, and Microsoft Purview. You may already be delivering Microsoft 365, Azure, Security, Modern Workplace, or Data-related projects and be looking for an opportunity to build deeper expertise in one of Microsoft's fastest-growing solution areas.

What will you be doing? 

• Deliver Microsoft Purview implementations for public and private sector customers.
• Configure and deploy capabilities including Data Loss Prevention (DLP), Information Protection, Data Lifecycle Management, Records Management, Data Map, and Data Estate Insights.
• Support the delivery of data governance and compliance projects alongside senior consultants and architects.
• Work directly with customers to understand technical requirements and translate solution designs into successful implementations.
• Produce technical documentation, implementation guides, and knowledge transfer materials.
• Assist with customer workshops, discovery sessions, and solution demonstrations.
• Stay up to date with Microsoft Purview, Microsoft 365 Compliance, and wider data governance technologies.
• Develop the skills and experience required to progress into a Data Governance Consultant role.

Why should you apply? 

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. 

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. 

When you join Phoenix, you can expect: 

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. 

• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. 

• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. 

• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. 

• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. 

• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. 

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. 

Take a look at our Culture Blueprint to get a real sense of who we are. 

What are we looking for? 

The ideal candidate will currently be working in an engineering, infrastructure, Microsoft 365, cloud, data platform, or technical consultancy role and be looking to specialise in data governance and information management.

Key Skills & Experience: 

• Experience working as an Engineer or Consultant, with proven ability to troubleshoot and resolve technical issues 

• Strong knowledge of Microsoft cloud and security technologies, including Exchange Online, Entra ID (cloud and hybrid), and Azure 

• Hands‑on experience with Microsoft identity and access security services, including Conditional Access, PIM, RBAC, and identity protection 

• Experience deploying and supporting Microsoft XDR solutions, including Defender for Endpoint, Identity, Cloud Apps, and Office 365 

• Strong technical documentation and post‑delivery reporting skills 

• Excellent communication skills with a customer‑focused mindset 

• Strong problem‑solving ability, with a positive, resilient, and adaptable approach 

• Desire for continuous improvement and learning across security technologies 

Desirable Experience 

• Microsoft Information Protection and Purview (DLP, Data Lifecycle Management) 

• Email security solutions such as Defender for Office 365, Mimecast, or Barracuda 

• SIEM platforms including Microsoft Sentinel, Splunk, or LogRhythm 

• Endpoint protection solutions such as Microsoft Defender, Sophos, or CrowdStrike 

Certifications 

• Microsoft Certified: Azure Fundamentals – AZ-900 

• Microsoft Certified: M365 Fundamentals – MS-900 

• Microsoft Certified: Security Fundamentals – SC-900 

Practical stuff 

Where is the role based? 
Primary location is our HQ in Pocklington (YO42)  but this role can be remote with occasional visits to the HQ and to customers 

How many interviews? 
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. 

What are the benefits? 
You can read about the benefits on offer here 😊 

*Important* BPSS Check 

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check 

Have you made it this far? 
 
If you’re still reading, we think there’s a strong chance you might be our kind of person. 
 

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. 
 
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.