Customer Success Manager

PreVeil is a fast-growing tech company transforming secure communication and compliance for the modern enterprise. Our encrypted email and file sharing platform makes end-to-end encryption easy to use, and has been named PC Magazine's Best Encrypted Email and File Sharing Solution five years running.

Trusted by more than 3,000 defense contractors, PreVeil has become the gold standard for protecting sensitive information and achieving compliance efficiently. We're profitable, growing 100% year-over-year, and building for the long term.

The Opportunity

PreVeil is hiring a Customer Success Manager to work with new and existing enterprise customers and make sure they are successful and satisfied with the PreVeil platform.

You will own the customer relationship after the sale, from the first welcome through renewal. You will build relationships, drive product adoption, reduce churn, and grow accounts through renewals and expansion. This is a quota-carrying role.

It is also a cross-functional role. As the voice of the customer, you will partner closely with our Product, Compliance, and Customer Support teams to make PreVeil better for the customers we serve.

What You'll Own

Customer Onboarding and Relationships: Welcome new customers and build relationships that encourage product usage. Manage all post-sales activity for your customers through strong relationship-building, product knowledge, planning, and execution.

Adoption and Success Planning: Develop joint success plans with customers so there is a clear plan in place to drive adoption and maintain satisfaction. Maintain a deep understanding of the product and speak with customers about the features and functionality most relevant to their business needs.

Customer Engagement: Increase customer activity by conducting regular check-in calls and strategic business reviews.

Retention and Churn Risk: Track accounts to identify churn risk and work actively to eliminate that risk.

Renewals and Expansion: Process monthly renewal and expansion orders to achieve your sales quota.

Customer Advocacy: Collaborate with our Product, Compliance, and Customer Support teams to identify areas of improvement, assist with troubleshooting, and report bugs. Act as the customer advocate and provide internal feedback on how PreVeil can better serve our enterprise customers.

What Success Looks Like at 6 Months

·       You own a book of enterprise accounts, with a joint success plan in place for your key customers.

·       The new customers you welcome are onboarded and actively using the platform.

·       You run regular check-ins and business reviews across your accounts, and at-risk accounts are identified early with action plan in place.

·       You are consistently meeting your monthly renewal and expansion quota.

·       Product, Compliance, and Customer Support see you as a trusted source of customer feedback.

 Ideal Candidate Profile

·       Bachelor's degree

·       At least 3 years of account management or customer success experience, preferably in a quota-carrying role

·       Experience using Salesforce and HubSpot

·       Strong communication skills and technical aptitude

·       A proactive team player . You bring fresh ideas when it comes to user adoption and churn mitigation.

·       Customer-focused. You enjoy working closely with customers to ensure complete satisfaction.

·       A self-starter. You take the initiative to get things done.

 Why This Role Is Exceptional

·       Category authority in a high-urgency market. CMMC compliance is non-negotiable for 100,000 defense contractors, and PreVeil is the leading solution for SMBs

·       Real impact on customer outcomes. You will help defense contractors protect sensitive information and stay compliant, and you will see the results of your work in every renewal

·       Profitable company, strong growth. We are investing in building a world-class customer organization

PreVeil offers competitive compensation, excellent benefits, and the opportunity to make a real impact on cybersecurity and defense compliance.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.