Customer Service Executive (Confidential Projects)

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Responsibilities

• Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger.
• Address basic queries regarding products, pricing, availability, and services.
• Provide personalized guidance to potential customers to enhance engagement.
• Convert online inquiries into confirmed showroom appointments.
• Maintain a clear follow-up schedule to maximize conversion rates.
• Collaborate with sales and showroom teams to ensure smooth handover of appointments.
• Convert online inquiries into confirmed showroom appointments.
• Maintain a clear follow-up schedule to maximize conversion rates.
• Collaborate with sales and showroom teams to ensure smooth handover of appointments.
• Convert online inquiries into confirmed showroom appointments.
• Maintain a clear follow-up schedule to maximize conversion rates.
• Collaborate with sales and showroom teams to ensure smooth handover of appointments.
• Any other ad-hoc activities as assigned by the Client.

Requirements

• 1–3 years of experience in customer service, customer support, or a similar client-facing role.

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.
• Strong interpersonal skills with a customer-centric mindset and a high level of empathy.
• Proficiency in Microsoft Office applications and familiarity with CRM or customer support systems is an added advantage.
• Positive attitude, adaptability, and willingness to learn new processes and systems.