Content Expansion Associate
Project Expedition, a rapidly growing travel company, is seeking a Content Expansion Associate to join our Supplier Partnerships Team. This role is focused on onboarding new Tour Operators and suppliers, ensuring they are successfully launched and positioned for long-term success on our platform. If you enjoy building relationships, managing complex projects, working cross-functionally, and helping partners grow, this could be a great fit.
The right candidate is highly organized, detail-oriented, and comfortable managing multiple onboarding projects simultaneously. You will serve as the primary point of contact for suppliers throughout the onboarding process, helping them navigate content requirements, technical setup, and platform best practices. This is a hands-on role that combines relationship management, content quality, operational execution, and problem-solving.
Key Responsibilities
Support supplier onboarding from initial engagement through activation
Manage the onboarding process for assigned suppliers, ensuring a smooth and efficient launch experience
Follow established onboarding processes, playbooks, and documentation to maintain consistency and quality
Track and achieve onboarding KPIs, including time to launch, activation rates, and content quality standards
Coordinate onboarding activities across multiple internal teams
Build and maintain supplier relationships
Serve as the primary point of contact for suppliers throughout onboarding and early-stage development
Provide guidance, training, and best-practice recommendations to help suppliers succeed on the platform
Respond to supplier questions and proactively address onboarding challenges
Escalate complex issues when necessary while maintaining a positive supplier experience
Manage content onboarding and quality assurance
Review supplier content to ensure it meets platform standards and quality expectations
Optimize product descriptions, inclusions, meeting points, imagery, and other content for conversion
Conduct quality assurance reviews before products go live
Partner with suppliers to resolve content gaps and improve overall product quality
Support technical onboarding and integrations
Work closely with Supply Operations and technical teams to support supplier integrations
Assist with onboarding-related technical tasks and connectivity validation
Troubleshoot day-to-day onboarding issues and identify whether they are operational or technical in nature
Collaborate with internal teams to ensure issues are resolved efficiently
Contribute to process improvement and reporting
Identify onboarding bottlenecks and opportunities to improve efficiency
Recommend updates to onboarding workflows, documentation, and playbooks
Track supplier onboarding performance and share insights with the broader team
Support initiatives that improve supplier activation, content quality, and long-term supplier success
Leverage AI to optimize and automate repetitive tasks and processes
Work Schedule:
We are looking to hire for the Tues-Sat shift for this role.
The ideal candidate:
2-4 years of experience in supplier onboarding, account management, operations, content management, or a similar role
Strong organizational and project management skills
Exceptional attention to detail and commitment to quality
Comfortable managing multiple onboarding projects simultaneously
Strong communication and relationship-building skills
Ability to work cross-functionally with both operational and technical teams
Basic understanding of how APIs deliver pricing, availability, and content into a platform
Comfortable working with large amounts of data across multiple systems and CRMs
Self-motivated and able to work independently in a fast-paced environment
Marketplace, e-commerce, or travel industry experience is preferred
Fluent in English with strong written communication skills
Benefits include:
Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
15 days of leave (increases to 20 days at 2 years tenure)
Company Healthcare Plan (Company contribution $10,500 with 2 completely covered plans)
401K company plan
Annual work from home budget $500
Annual training budget of $250
TSA PreCheck (worth $80)
Annual Project Expedition tour credits of $750
Employee discounts on thousands of tours and activities
Additional Information:
While we're excited to grow our team across the U.S., we're currently unable to hire employees residing in California or New York.
Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.
Project Expedition is growing quickly, and this role will likely evolve over time. You'll have the opportunity to play a direct role in expanding our supplier network and shaping the onboarding experience for new partners. This role is ideal for someone who enjoys ownership, thrives in a fast-paced environment, and is passionate about creating great experiences for both suppliers and customers.
United States