The Support Associate I position provides administrative support for the program teams to include data entry and other clerical tasks as needed.
Strong communication, organization, and time management skills required.
Core Duties/Responsibilities:
- Maintaining phone and fax communication and troubleshooting related system issues with vendor(s).
- Interprets inbound documentation and communication from payors, vendors, clients, and patients to triage and assign to appropriate patient file(s).
- Responsible for answering inbound phone calls from various phone queues and warm transfers to the appropriate department/team member when necessary.
- Maintains KPI expectations in adherence with routine auditing and quality assurance metrics.
- Some verification of patient benefit eligibility may be required.
Skills / Requirements
- Very strong written and verbal communication skills
- High-level abilities to manage priorities and excellent time management skills required.
- Strong organizational skills, attention to detail, and effective task management while responding productively to changing priorities.
- Remains calm and objective in emotional or stressful situations.
- Learns quickly and applies innovative methods, tools, and technology to the role.
- High level of self-accountability for compliance with policies, procedures, and work requirements.
- Seeks advice when unsure about choosing a course of action.
- Makes solid routine decisions with coaching from others.
- Learns about the key drivers of the organization’s business and uses those learns in the day-to-day work.
- Maintains tenacity and work focus despite obstacles or setbacks and is comfortable dealing with first- time or unusual challenges.
- Ability to toggle between multiple programs and systems to support varied clients and product-types.
- Abide by HIPAA guidelines while ensuring confidentiality of PHI.
- Ability to monitor incoming requests received through various means.
- Able to work in high volume and fast paced environment.
- Retrieve, research and resolve specific customer emails and service requests.
- Maintain departmental call volume requirements to include inbound and outbound calls.
- Assist other programs and team members when required or requested to meet business needs.
Education, Certifications and Experience:
- Conversant with medical terminology.
- Computer and database management skills to efficiently and effectively manage proprietary electronic systems.
- Interpersonal and communication skills to effectively deal with a variety of people, including physicians, hospital leaders, nursing staff, patients, and family members.
- General clerical skills
- High school diploma with at least 5 years healthcare experience or associate's degree in healthcare-related field with 3-4 years' experience.
Physical Requirements:
- As a remote-forward organization, this position operates in a professional office environment and teleworking from the employee’s home address listed in their employment file.
- Prolonged periods of sitting at a desk and working on a computer
- Keyboarding
- Speaking
- Must be able to lift up to 15 pounds at times
- Flexibility of working hours to support activities across EST to PST zones
Our PRO-spectus Culture Philosophy
At PRO-spectus we have created a culture that is supportive, dedicated, and teamwork driven. We celebrate each other’s joys in personal life and professional accomplishments, promoting meaningful relationships and friendships.
Our employees bring strength of mind and spirit to make the extraordinary happen every day. With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support.
We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.
PRO-spectus is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.
At PRO-spectus, we are deeply committed to pay transparency and equity. The hourly range for this position is $26.00 - 33.00, based on experience and qualifications, with the final offer reflecting skills and other job-related factors. Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance.
Our benefits include robust medical, dental, and vision plans; life insurance and disability coverage; and tax-advantaged savings accounts. We also provide an Employee Assistance Program, home office benefits, and unique perks like an Employee Ownership Program. With paid time off, holidays, bereavement leave, and a 401(k)-retirement plan with employer matching, PRO-spectus prioritizes your financial and personal security. Plus, you may be eligible for a performance-based bonus opportunity.
Join PRO-spectus, where your career growth, well-being, and contributions truly matter!
Philippines