IT Manager

Introduction to Provenance

Provenance is a Cayman based compliance advisory firm. Provenance offers consultancy and officer appointments across the specialist functions of compliance, internal audit, risk and advisory.  Provenance’s principal area of focus and expertise is on enhancing compliance and risk management solutions available to virtual asset Funds, Managers, Service Providers and other participants in the virtual asset sector. Provenance aims to provide holistic, automated and cost-effective control frameworks to ensure compliance with the Financial Action Task Force and local jurisdictional regulatory frameworks and VASP regimes.

Job Description – IT Manager

Provenance is seeking a highly motivated and detail-oriented IT Manager to join its fast-growing remote team in South Africa. The IT Manager will lead Provenance’s technology operations across its jurisdictions, combining strategic oversight with hands-on delivery across data, cybersecurity, systems, employee support and team management.

Key Responsibilities

Data Environment and Cybersecurity

• Own, manage and continually improve Provenance’s data environment and technology architecture.
• Oversee and administer Microsoft 365 stack (SharePoint Online, Exchange Online, Intune, Purview, Endpoint and Teams) and assess new platforms and technology solutions as needs evolve.
• Lead the cybersecurity program, including policies, training and accountability for IT, data protection, classification, business continuity and disaster response, Third Party Risk Management.
• Evaluate security solutions covering managed detection and response, data protection, encryption, training and reviews.
• Establish and maintain technology governance, security standards, risk registers and measurable controls aligned with regulatory and client requirements. Experience with ISO/ IEC 27001 and GDPR compliance.

IT Operations and Digital Systems

• Provide technology, software and hardware support across all Provenance jurisdictions.
• Manage hardware inventory, device setup, user access, third-party API integrations, CRM data and system migrations.
• Maintain the website, newsletters and blog infrastructure, and collaborate with the relevant internal teams on marketing-related digital initiatives.
• Develop and deliver the IT roadmap, prioritizing scalable, secure and cost-effective solutions that support business growth.
• Manage technology vendors, licenses, budgets and service performance, including due diligence, contract reviews and renewal planning.
• Identify and implement automation and process improvements, with appropriate governance for emerging technologies and AI-enabled tools.

Team Management

• Manage and develop IT employees, including workloads, training, probation evaluations and performance reviews.
• Partner with senior leadership and business stakeholders to translate operational and compliance requirements into practical technology solutions.
• Define service standards, operational metrics and reporting for IT support, security, projects and technology risk.

Qualifications and Experience

• Demonstrated experience managing data environments, technology architecture and cybersecurity programs.
• Solid working knowledge of Microsoft 365 (SharePoint Online, Exchange Online, Intune, Purview, Endpoint and Teams.) Azure and AWS experience advantageous.
• Experience with IT and data-protection policies, business continuity, hardware, user access, API integrations, CRM data and system migrations.
• Experience managing and developing IT employees, including workload allocation and performance reviews.
• Strong communication, sound judgement and the ability to balance strategic oversight with hands-on support.
• Comfort working remotely across multiple time zones.
• Commitment to completing required professional certifications within agreed timeframes.
• Experience developing and executing an IT strategy or roadmap in support of organizational priorities and growth.
• Strong understanding of technology governance, security risk management, regulatory expectations and control assurance.
• Demonstrated ability to manage technology vendors, licensing, budgets, contracts and service-level performance.
• Experience delivering automation, systems integration and process-improvement initiatives with appropriate change management and governance.
• Ability to communicate technology risks, priorities and performance clearly to senior leadership and non-technical stakeholders.
• ISO and GDPR certification experience will be added bonus.
• Experience with building out reporting from key systems (e.g. Power BI, etc).

General Notes

Provenance expects a high standard of business and client engagement. The successful candidate must communicate clearly and provide timely feedback to co-founders, employees and clients through appropriate channels, including Telegram, Discord and email.

Because Provenance operates across multiple time zones, the successful candidate will need reasonable flexibility to attend occasional client and internal meetings outside their usual working hours. The founders and team lead will manage this requirement fairly and with due regard for employee wellbeing.