VIP Manager
Pulse Games · Full-time · Posted 2w ago
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day. As a fully remote team, we work across different locations, turning our shared passion into unforgettable gaming experiences.
We are looking for a VIP Manager to join our team and own the experience of our highest-value players. You’ll build strong, long-term relationships with VIP players, understand their needs and playing behavior, and create personalized experiences that drive engagement, retention, and loyalty.
This is a hands-on role for someone who understands the real-money gaming space, enjoys building genuine player relationships, and knows how to combine great service with a data-driven approach.
What You'll Do
- Own a portfolio of VIP players, building strong, long-term relationships and acting as their primary point of contact.
- Deliver personalized communication, rewards, and experiences based on individual player needs and behavior.
- Drive retention and reactivation initiatives by monitoring player activity and identifying opportunities to increase engagement and lifetime value.
- Handle VIP requests, issues, and escalations with responsiveness, professionalism, and discretion.
- Work closely with Product and Marketing teams, sharing VIP player feedback and insights to deliver a seamless player experience.
- Ensure VIP interactions follow responsible gaming principles and relevant regulatory requirements
- Continuously look for ways to improve the VIP experience, processes, and overall player journey
What We're Looking for
- 3+ years of experience in VIP Management, or a similar player-facing role within real-money gaming, skill-based gaming, iGaming, online casino, sports betting, sweepstakes, or fantasy sports
- Strong understanding of VIP player behavior, retention, and engagement, with proven experience managing high-value player relationships and delivering personalized service.
- Comfortable working with player data and using insights to guide communication, rewards, and retention initiatives
- Strong problem-solving skills and the ability to handle sensitive or high-priority player issues calmly and professionally
- Strong ownership mindset and ability to work independently in a fast-moving environment
- Excellent written and spoken English, with strong communication and relationship-building skills.
- Availability to work primarily in US time zones and occasionally on weekends when needed.
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