Strategic Account Manager

Quadrivia is the health technology company behind Q, a comprehensive, controllable, and customizable assistant AI built by clinicians, for clinicians. Addressing the urgent shortage of healthcare professionals, Q provides real-time, personal, and reliable support for clinical tasks across the care continuum. Designed for providers, payers, and pharmaceutical companies, Q is easy to customize and integrates seamlessly into workflows, delivering precise assistance across the care spectrum.

About the Role

We are seeking an experienced Strategic Account Manager to own and grow relationships with our most important healthcare delivery system clients. This is a high-impact, client-facing role responsible for driving retention, expansion, and long-term partnership value across a portfolio of complex healthcare accounts. The ideal candidate has spent a career inside the operational and commercial realities of healthcare delivery — and has thrived in the ambiguity and speed of an early-stage or high-growth company.

What You'll Do

• Own the end-to-end relationship for a portfolio of strategic healthcare delivery system accounts, serving as the primary point of contact for executive stakeholders

• Develop and execute account growth plans that expand footprint, deepen adoption, and drive measurable outcomes

• Serve as the internal voice of the client — translating field intelligence into product, pricing, and go-to-market feedback

• Lead renewal strategy and negotiations, protecting and growing recurring revenue

• Build multi-threaded relationships across clinical, operational, IT, and executive stakeholders within each account

• Partner closely with implementation, clinical, and product teams to ensure successful onboarding and sustained value delivery

• Identify and close expansion opportunities (new service lines, new sites, new use cases) within existing accounts

• Represent the company at client sites, industry conferences, and regional events (travel ~50%)

• Maintain accurate forecasting, account health tracking, and pipeline reporting

What You Bring

• 10+ years of experience in healthcare delivery systems — health system operations, managed care, health tech commercialization, or a related client-facing healthcare role

• Prior experience at a startup or high-growth company, with comfort operating without established playbooks

• Demonstrated success managing complex, multi-stakeholder enterprise healthcare accounts (health systems, payers, or similarly complex delivery organizations)

• Strong working knowledge of healthcare contract structures, SLA governance, and value-based care mechanics

• Track record of meeting or exceeding renewal and expansion revenue targets

• Excellent executive presence and consultative selling skills — able to navigate C-suite and clinical leadership conversations with equal fluency

• Willingness and ability to travel up to 50% of the time

• Based in the United States

Preferred Qualifications

• Experience with EHR integration patterns and clinical workflow technology

• Background in call center / access center operations or clinical process outsourcing

• Existing relationships within target health systems or provider networks

• Experience selling or supporting AI-enabled or digital health solutions

What We Offer

• Competitive base salary plus performance-based incentive compensation

• Comprehensive health, dental, and vision benefits

• Equity participation

• Flexible, remote-first work environment

• Opportunity to shape the account management function at a fast-growing healthcare AI company