Implementation Success Partner- Surgical Growth

 

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1

 

 

As an Implementation Success Partner, you will take on a multifaceted role that merges the intricacies of engagement management, project leadership, analytics, and technical oversight. You'll forge strong relationships with key stakeholders in hospitals and surgical clinics, including senior OR leadership, surgeons, schedulers, and IT teams, becoming an essential bridge between our customers and internal teams. Your responsibility will encompass the comprehensive management of technical feature and function delivery within deployments, ensuring a smooth transition from customer kickoff to go-live. Through meticulous planning and coordination with a cross-functional, matrixed team, you will guarantee the success of each project.

 

In this pivotal role, you will also gain an in-depth understanding of the Qventus Periop product, enabling you to innovate new applications and maximize value for our clients. Your expertise and creative problem-solving will drive the successful implementation of our solutions, making a tangible difference in the healthcare landscape.

 

Key Responsibilities:

• Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Periop solution.

• Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value.

• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.

• Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption

• Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.

• Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders.

• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.

• Identify process improvement opportunities and create structured approaches to close gaps.

• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.

• Effectively lead complex engagements with matrixed teams (technical and operational).

• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.

• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption.

• Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.

• A passion for fixing our healthcare system.

 

What We’re Looking For:

• At least 5 years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.

• 5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.

• At least 5 years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.

• Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.

• Project management experience with complex implementations in the provider-side healthcare setting.

• A track record of applying strong quantitative and analytical skills in prior roles.

• Prior experience managing projects for hospital systems (e.g. EHR implementations) is required

• Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)

• Ability to travel on average 25% and up to 50%.

 

It’s a Plus if You Have…

• Experience writing SQL queries (highly desired)

• PMP certification.

• Experience with Epic/Cerner EHR instances.

• Experience working with clinical and/or process consultants.

 

Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.

Salary Range$120,000—$150,000 USD

 

Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Qventus participates in the  E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.

*Benefits and perks are subject to plan documents and may change at the company's discretion.

*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.