Billing Operations Specialist

About Us! 

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

Location: Philippines (Remote)

Type: Contract

Working Hours: This is a hybrid-shift role covering both UK and US business hours. The required shift is 7:00 PM – 4:00 AM Philippine Time (PHT), Monday through Friday. Candidates must be comfortable and available to consistently work this schedule as a condition of the role.

Role Overview

We are seeking a highly capable Billing Operations Specialist to support and scale our global Order-to-Cash operations. This role will initially focus on UK-based transactions but is expected to evolve into supporting a global book of business across multiple regions, products, and transaction types.

This position goes beyond transactional billing. The ideal candidate will bring a strong sense of ownership, the ability to navigate complexity, and a mindset focused on accuracy, efficiency, and continuous improvement. You will play a critical role in ensuring timely invoices, resolving billing inquiries, and partnering cross-functionally to improve upstream and downstream processes.

Key Responsibilities

Billing & Invoice Processing
• Own end-to-end billing operations for new system deals, renewals, and amendments across assigned accounts
• Ensure invoices are generated accurately, timely, and in alignment with contractual terms
• Reconcile billing data across systems to ensure completeness and accuracy
• Identify and resolve discrepancies proactively

Renewals & Recurring Revenue
• Manage monthly renewal invoicing processes across assigned accounts
• Validate contract terms, pricing, and billing schedules prior to invoice generation
• Partner with internal teams to resolve gaps that may delay invoicing

Customer & Internal Support
• Serve as a primary point of contact for billing-related inquiries from customers and internal stakeholders
• Investigate and resolve issues with professionalism, urgency, and attention to detail
• Deliver a high standard of customer experience while maintaining policy and control

Cross-Functional Collaboration
• Work closely with Sales, Customer Success, Contracts, and Finance to ensure accurate deal execution
• Provide feedback on upstream process gaps (e.g., incomplete deal data, incorrect documentation)
• Escalate risks and blockers appropriately while proposing solutions

Process Improvement & Scale
• Identify opportunities to streamline workflows and reduce manual effort
• Contribute to standardization of global billing processes and best practices
• Support system enhancements and process changes (e.g., ERP, CRM integrations)

Global Operations Readiness
• Develop the capability to support billing across multiple regions, currencies, and business models
• Participate in cross-training to support broader team coverage and scalability
• Maintain flexibility to support extended hours during peak periods (e.g., month-end, quarter-end)

Required Experience & Skills

Experience
• 3–5+ years in Billing Operations, Order-to-Cash, or similar finance operations role
• Experience working in a high-volume, fast-paced environment with complex transactions
• Exposure to SaaS, subscription billing, or recurring revenue models preferred
• Experience supporting or collaborating with global teams is a strong plus

Technical Skills
• Strong working knowledge of ERP systems (e.g., NetSuite) and CRM tools (e.g., Salesforce)
• Proficiency in Excel (data validation, reconciliations, lookups, etc.)
• Ability to navigate multiple systems and datasets efficiently

Core Competencies
• High attention to detail and accuracy
• Strong problem-solving and critical thinking skills
• Ability to manage competing priorities and meet deadlines
• Confident communicator with the ability to challenge constructively
• Ownership mindset with a focus on accountability and results

Personal Attributes
• Proactive and solutions-oriented
• Comfortable operating in ambiguity and driving clarity
• Resilient under pressure, especially during peak cycles
• Collaborative team player with a global mindset

Nice to Have
• AAT qualification or equivalent
• Experience in multi-entity, multi-currency environments
• Exposure to system implementations or process transformation initiatives

Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.