Account Manager, Advocacy & Patient Engagement

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary:

Real Chemistry is looking for an Account Manager, Advocacy & Patient Engagement to join our growing team!

This client-facing role is ideal for a highly organized healthcare communications professional who is ready to help deliver meaningful advocacy and patient engagement programs across pharmaceutical, biotechnology, medical device and health technology clients. The Account Manager will support the development and execution of integrated advocacy programs, manage day-to-day client and stakeholder activity, contribute to high-quality materials and scopes, and help ensure work is delivered on time, on budget and to Real Chemistry standards.

The Account Manager ensures delivery excellence by keeping work streams moving forward smoothly, maintaining clear action items, timelines, risk management, and quality control processes. Success also requires establishing credibility in advocacy and patient engagement by supporting programs that reflect authentic, ethical, and practical approaches to patient and advocacy partnerships. From a commercial perspective, the Account Manager actively manages budgets, scopes, invoices, purchase orders, and resourcing considerations, proactively identifying and addressing issues before they become challenges. The role also contributes significantly to team effectiveness by supporting and developing junior colleagues, providing visibility to senior leaders, and fostering alignment across cross-functional teams.

This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.

What you’ll do:

Advocacy & Patient Engagement Delivery

• Support the development and execution of advocacy and patient engagement strategies aligned to brand, policy, access, and disease-area objectives.
• Contribute to authentic, ethical and compliant engagement with patient advocacy organizations, coalitions and community leaders.
• Help design and deliver patient-centric programs, including education, awareness, policy engagement, advisory boards, summits, co-creation sessions, and community-based initiatives.
• Support stakeholder mapping, engagement prioritization and long-term relationship-building approaches, particularly within the US advocacy ecosystem.
• Apply a strong understanding of patient and advocacy dynamics to develop clear recommendations, materials and client-facing outputs.

Client Service & Account Management

• Provide exceptional client service and account management support across multiple client accounts and workstreams.
• Act as a trusted day-to-day client contact for planned activities, ad hoc requests, project updates and delivery of materials.
• Run client calls and meetings independently when appropriate, including preparing agendas, capturing clear contact reports and driving follow-up actions.
• Gather, interpret and address client feedback across deliverables, escalating risks or sensitivities as needed.
• Communicate project updates, scopes, recommendations and next steps clearly to clients and internal teams.

Project Execution & Operations

• Drive flawless and timely project execution in partnership with account, project management, creative, digital, analytics, policy and communications teams.
• Document status, risks, decisions and need-to-know information so all stakeholders remain aligned and work progresses along the critical path.
• Manage timelines, quality control, resourcing inputs and work-flow across day-to-day program activity.
• Support account development, fiscal performance and responsible growth by tracking budgets, raising invoices and purchase orders, and flagging budget considerations early.
• Ensure programs are delivered efficiently, compliantly and to Real Chemistry standards.

Content, Materials & New Business Support

• Develop strong first drafts of scopes of work, contracts, presentations, creative briefs, discussion guides, PR and marketing materials, and internal or external communications.
• Translate advocacy, patient and stakeholder insights into practical materials that support client decision-making and program delivery.
• Participate in the development of client marketing, advocacy, engagement, and communications strategies and tactics.
• Support new business development, pitches and proposals, particularly where patient, advocacy, policy or stakeholder engagement expertise is required.
• Identify opportunities to evolve or expand client programs across advocacy, policy, communications, and engagement.

Team Contribution & People Development

• Collaborate effectively with junior colleagues, peers and senior leaders, helping to create a high-performing team culture rooted in empathy, rigor and accountability.
• Mentor junior team members, delegate appropriately and help build advocacy expertise, delivery excellence and confidence across the team.
• Manage upward proactively, communicating early when deadlines, risks or issues are foreseeable and proposing practical solutions.

This position is a perfect fit for you if:

• Our Company values, Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I", genuinely resonate with how you work and lead.
• You demonstrate the Real Chemistry Can mindset by approaching challenges with optimism, accountability, creativity, and a solutions-oriented attitude, always looking for ways to make a meaningful impact for our clients, colleagues, and communities.
• You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and priorities in a fast-paced, evolving environment. As our business grows and changes, so do we.
• You are proactive, driven, and resourceful, with strong prioritization skills, intellectual curiosity, and a desire to leverage data to inform decisions and drive outcomes.
• You are energized by innovation and the transformative potential of AI, actively exploring new technologies, identifying opportunities to work smarter, and championing practical, responsible AI adoption that drives meaningful business impact.

What you should have:

• Typically 2+ years’ experience in healthcare communications, advocacy, public affairs, patient engagement, client service or a related agency environment.
• Experience working with, or supporting programs involving, patient advocacy organizations, patient communities, NGOs, coalitions or healthcare stakeholders; US advocacy experience strongly preferred.
• Strong understanding of healthcare client service and the ability to manage multiple workstreams, materials and deadlines with close attention to detail.
• Track record of following through on client requests and delivering high-quality work on schedule and on budget.
• Independent thinker who is confident taking ownership of assets and material development, while thriving as a collaborative team player.
• Strong written and oral communication skills, including formal and informal presentations and confident participation in client-facing conversations.
• Ability to draft clear project scopes, client and vendor contracts, presentations, briefs, communications materials and recommendations.
• Strong working knowledge of Microsoft Office tools, especially PowerPoint, Word and Excel.
• Comfortable conducting research, monitoring relevant media or landscape developments, and contributing to insight-led client recommendations with limited supervision.
• Ability to mentor junior staff, delegate appropriately and help drive work forward against project deadlines.
• BA/BS degree or equivalent work experience required.

Pay Range: $60,000-$73,000
The anticipated salary range for this position is listed above. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to experience, skills, qualifications, geographic location, and internal parity.

In addition to base salary, Real Chemistry offers a comprehensive benefits package and a variety of programs designed to support our employees' well-being, growth, and success.

Real Chemistry reserves the right to update compensation and benefits programs at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.