Account Manager, Scientific Visualization and Experiential Engagement (RadScience)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas. 

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in? 

Real Chemistry is looking for an Account Manager to join our growing Rad Science team!  

This unique team includes dozens of scientists and artists specifically trained in illustration, animation, interactive media, and immersive experiences - turns complex scientific messages into simple, memorable stories through: Congress experience and scientific visualization. 

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Indianapolis, or San Francisco—or remotely within the US, depending on team and business needs. 

What you’ll do: 

Primary responsibilities may include but are not limited to: 

• Oversees note taking during meetings/calls (internal and client-facing); sends prompt recaps to all appropriate parties
• With guidance from supervisor, coordinates the resources needed to service project scopes by developing/owning strategic operational plans i.e., creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc. while balancing client expectations alongside the execution of successful work output
• Learns, follows, and implements each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc.
• Works in close partnership with Project Manager (PM) to ensure the smooth production process of all scopes of work
• May review timelines created by PM to ensure dates align to client SOP and needs
• Collaborates with PM to meet client submission deadlines and expectations
• Client services:
  • May serve as the day-to-day client contact on select projects while building client relationships and debriefing regularly with Senior Account Director (Sr Acct D)/Account Director (Acct D).
• New business acquisition:
  • May participate in new business opportunities as a support to the Account Director (Acct D)
  • With guidance from the supervisor, writes/populates the proposals/SOWs in response to client inquiries for new business
• Financials:
  • Drives the creation of billable job codes
  • Assists Sr Acct D/Acct D at monthly revenue recognition meetings with any insights that may inform accruals
  • Pending project ownership, may work with PM to understand project burn against original budget; communicates updates to Sr Acct D/Acct D
• Professional development & mentorship:
  • Collaborates with supervisor on development of goals and works towards progress
  • Models fulfilling their essential job functions and company SOPs for junior staff
  • Contributes and/or provides feedback to supervisor, leadership, and fellow team members with a solution-oriented focus
  • With guidance from the Supervisor, may collaborate with new staff to help with their onboarding and training
• Collaboration & teamwork:
  • Effectively collaborates with members across the entire team to succeed
  • Ensures procedures are followed by all team members
  • Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus

This position is a perfect fit for you if: 

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data
• You are highly organized self-starter, able to work independently and under tight deadline

What you should have:  

• Problem solver, collaborator, confident, and organized
• Detail-oriented and can effectively multi-task between various ongoing projects
• Has a strong work ethic and is eager to learn from an experienced, strategically creative account and project management team
• Maintains professional manner in a high-pressure, deadline-driven environment
• Excellent communication skills (written and oral)
• Adept interpersonal abilities with aptitude to engage well with teams and clients
• Familiarity with animated media/motion graphics, web/app, and experiential technology (i.e., VR/AR, etc.) is highly desirable
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Proficient in Adobe Acrobat and Outlook is highly desirable
• Degree in marketing, communications, art, computer graphics or related discipline, or equivalent experience
• Degree in biomedical visualization from an AMA accredited graduate program is desirable. 

Pay Range: $70,000-$80,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.