Associate, Client Services

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry Media is a fully integrated media, analytics, technology, and customer engagement organization that helps healthcare brands create meaningful, measurable connections with healthcare professionals, patients, caregivers, and consumers. Our teams bring together media, omnichannel strategy, analytics, CRM, creative, influencer, technology, medical communications, integrated communications, and engagement expertise to design connected customer experiences that drive business outcomes across the healthcare ecosystem. 

The Associate, Client Services supports the execution of integrated client programs across pharmaceutical, biotechnology, and life sciences clients. This role helps coordinate work across multiple disciplines and supports the delivery of omnichannel customer engagement initiatives designed to improve experiences and business outcomes. 

Working closely with Client Services leaders and cross-functional teams, the Associate develops foundational knowledge of customer engagement, healthcare marketing, project management, and agency operations while building strong client service skills. 

What You'll Do 

• Support integrated client programs across Media, Medical, Integrated Communications, Social, Analytics, CRM, and Strategy teams. 

• Coordinate timelines, trackers, project plans, and client deliverables. 

• Assist with meeting preparation, documentation, action items, and follow-up. 

• Support project execution across omnichannel and customer engagement initiatives. 

• Manage project documentation and workflow systems. 

• Assist with quality control and delivery processes. 

• Learn client businesses, brands, therapeutic areas, and customer journeys. 

• Contribute to internal collaboration and cross-functional coordination. 

This Position Is a Perfect Fit for You If 

• Our values of Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I" genuinely reflect how you work and collaborate. 

• You are highly organized and enjoy coordinating multiple moving pieces. 

• You are curious about customer engagement, healthcare marketing, and client services. 

• You enjoy learning from others and contributing to team success. 

• You take pride in delivering accurate, high-quality work. 

What You Should Have 

• Bachelor's degree or equivalent experience. 

• 0-2 years of agency, client service, marketing, communications, or project coordination experience. 

• Strong organizational skills and attention to detail. 

• Excellent written and verbal communication skills. 

• Ability to manage multiple priorities. 

• Proficiency in Microsoft Office and collaboration tools. 

• Interest in healthcare, pharmaceutical marketing, or customer engagement. 

• Ability to work effectively within a team environment. 

Pay Range: $50,000-$65,000 + overtime

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.