Creator Solutions and Community Lead

Title: Creator Solutions and Community Lead

Company: Jobstream 

Position Type: Full-time 

Focus: Creator Community, Platform Behavior Design, and Creator Growth 

Reports to: Head of Operations

Salary: $135,000 + bonus eligible

Location: Remote, East Coast hours required. Travel quarterly to events and/or NYC office as needed.

About Jobstream

Jobstream is defining a new category at the intersection of the creator economy and talent discovery. We are the first Career Creator Network, enabling creators to monetize by helping their audiences discover real jobs. The “ShopMy” of Jobs. If you don’t know what ShopMy or LTK is, this role is not for you. 

Backed by 25+ years of human capital infrastructure through Hire Innovations, we operate with startup speed and enterprise support. Our mission: empower creators to drive income and real-world impact. You will report into the Head of Growth and be considered part of the founding team. This next year is about going to market, and you will be at the center of it.

👉 Curious about how Jobstream works? Check out the platform here to learn how creators are monetizing by sharing jobs with their audience:
www.getjobstream.com

Role Overview

Jobstream is looking for a creator-obsessed Creator Solutions and Community Lead to own the heartbeat of our network: the people in it, the behaviors that make it thrive, and the systems that scale both.

This is not a traditional community manager role. You think like a product designer and a psychologist as much as a community builder. You understand that how a platform is structured shapes what people do on it, and you use that understanding to build rituals, touchpoints, and feedback loops that turn new creators into activated, loyal, earning members of the Career Creator Network.

You are also one of the familiar faces creators will get to know first and trust most. You show up in our WorkStream co-working sessions, in their DMs, in the onboarding flows, and at events. You are translating their needs, and anticipating what they will need to be part of the fastest growing creator category: career creators. 

On the technical side, you are comfortable enough to implement, not just ideate. You can configure tools, set up automations, and work alongside the product team to translate creator feedback into platform improvements.

Your north star: building a thriving, growing network of Career Creators who are active, earning, and bringing others into the platform.

Key Responsibilities

1. Community Building and Activation

• Own the Career Creator Network experience end to end, from first touch through long-term engagement.
• Design and run the rituals, programming, and touchpoints that make creators feel known, supported, and motivated to stay active.
• Host WorkStream, our recurring virtual co-working sessions, as a warm, credible face of the Jobstream creator community.
• Build the kind of community energy that creators talk about with other creators, generating organic referral and word-of-mouth growth.
• Travel quarterly to creator events and/or the NYC office to represent Jobstream in person and deepen relationships with key community members.

2. Behavioral Design and Platform Growth

• Study how creators currently use the platform and identify where behavior falls short of what we want to see.
• Design the platform experience, programs, nudges, challenges, and incentive structures that shape the behaviors that drive creator and platform success.
• Think in loops: what triggers a creator to take action, what rewards reinforce it, and what brings them back.
• Partner with the product team to translate behavioral insights into platform features and UX improvements on CreatorpreneurOS™ (our dashboard for creative, analytics, and tools.
• Build onboarding flows and milestone moments that get creators to their first win as fast as possible.

3. Creator Success and Retention

• Own the creator journey from onboarding through the first 90 days, ensuring every creator understands how to earn and grow on Jobstream.
• Monitor platform data to identify at-risk creators and those with breakout potential, and intervene early on both.
• Conduct regular check-ins and touchpoints that feel personal, not automated, even as they scale.
• Serve as a trusted resource for creators navigating commission structures, content strategy, and platform tools.

4. Technical Implementation

• Configure and manage community and automation tools (CRM, email flows, community platforms, social listening).
• We expect growth through partnerships across acquisition, product integrations, you will be working to onboard those acquired segments into the platform. 
• Collaborate with the tech team to implement platform-side changes that improve creator activation and engagement.
• Set up and maintain reporting dashboards that track the community health metrics that matter.
• Be comfortable enough in the stack to troubleshoot, test, and iterate without waiting on a developer for every change.

5. Voice of the Creator

• Serve as the internal advocate for creator needs, bringing structured feedback to inform strategy for product, marketing, and leadership.
• Surface patterns from creator interactions, support tickets, community conversations, and direct outreach into actionable insights.
• Help shape how Jobstream communicates with creators across channels, ensuring the voice is always warm, credible, and peer-level.

What Does Success Look Like?

Ultimately, 💰 a network of Career Creators who are active, growing, and earning more over time.

• Activation Rate: The % of onboarded creators who complete their first meaningful action or milestone on Jobstream, trending up month over month.
• Retention Rate: Low churn among active creators over a 6-month rolling window.
• Engagement: WorkStream attendance, community participation rates, and creator-to-creator referrals.
• Behavioral Milestones: Creators reaching earnings thresholds and platform usage milestones at increasing rates.
• Creator Satisfaction: Qualitative feedback, NPS, and direct sentiment from the community.

What We're Looking For

Requirements:

• Deep, genuine familiarity with the creator economy and content monetization — you understand how creators think, earn, and make decisions
• Hands-on experience with commission-based or affiliate monetization platforms (ShopMy, LTK, or similar strongly preferred)
• Strong instincts for behavioral design: you think about why people do what they do on platforms, and how to shape it
• Technically comfortable: you can implement tools, configure automations, and work productively alongside engineers and product managers
• Warm, credible community presence: creators feel like you are one of them, advocating for a better build, not a corporate account managing them 
• Full-time availability with East Coast hours
• Open to quarterly travel to events and/or NYC

Experience: 3-5 years in creator community, creator success, influencer marketing, or a closely related role

Community Platform Fluency: You know community-led growth, how that shows up in the social media landscape — algorithms, monetization models, and what actually works for creators trying to grow individually and as an elite and professional community of creators.

Tech Stack: CRM tools, email automation, community platforms (Circle, Discord, Slack, or similar), social listening, and basic analytics dashboards. Comfortable learning new tools fast.

Communication: You write the way good creators talk: clear, warm, real. And you can shift that register depending on whether you are in a co-working session, a creator DM, or an internal product review.

Mindset: You are a self-starter who thrives in a startup environment where you build the playbook while playing the game.

Why Join Jobstream

• Ground-floor ownership shaping a category defining Career Creator platform
• Real creative and strategic influence over how the community is built, not just managed
• Co-Founding team member status
• Clear growth path toward leading creator success and community at scale
• Backed by a well-established technology company with 25+ years in human capital innovation
• Health benefits, flexibility, and real upward mobility

Creators interested in joining Jobstream can apply here:
https://app.getjobstream.com/creator-quick-signup