Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa. You will keep UK customers from leaving, and win back the ones already halfway out.

Role overview

You'll own the save conversations — spotting accounts at risk before they cancel, understanding what actually went wrong, and putting together the offer or fix that keeps them. Retention rate is the number you own.

Key responsibilities

Contact at-risk and cancelling customers to understand and resolve issues
Negotiate retention offers within agreed commercial limits
Run win-back campaigns on lapsed accounts
Log cancellation reasons and report churn drivers
Work with support and account teams to fix recurring causes

What you'll need

Experience in retention, account management, customer success or sales
Confident negotiating and handling objections
Experience with a CRM such as HubSpot or Salesforce
Ability to read account data and spot risk signals
Strong spoken and written English

Nice to have

Experience in subscription or SaaS retention
Familiarity with churn reporting and cohort analysis
Experience with UK consumer or B2B accounts

What's on offer

R29 000 – R32 000 per month, paid monthly
100% remote — work from anywhere in South Africa
09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
Long-term placement with a stable UK business, not short contract work
A UK employer who invests in the people who stay

About Remote Recruitment

Remote Recruitment places South African professionals into long-term roles with UK businesses. We are not a body shop and we do not churn people through short contracts — we match carefully, we are straight with you about the role and the money, and we stay in touch after you start. Every role we advertise is fully remote and paid in rand.

If the role fits, apply with an up-to-date CV. We read every application and reply either way.