About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

The AV APD Adjuster resolves first-party and third-party vehicle damage and property damage claims involving autonomous and driver-assist vehicles. The role moves quickly on repairable and total-loss files, and applies extra care to sensor, camera, and software-dependent components that traditional appraisal does not cover.

What you'll do

Investigate and decide coverage, liability, and damages on assigned APD and property damage claims, using vehicle data and video to confirm whether the system or a human was in control
Direct inspections and repairs, including calibration of cameras, lidar, radar, and other driver-assistance or automated-driving hardware after a loss
Evaluate total-loss versus repair, valuation, salvage, and rental or loss-of-use exposure for specialty and purpose-built vehicles
Preserve vehicle data before repair or release, and coordinate access with the operator or manufacturer
Identify and refer subrogation and recovery opportunities, including against manufacturers, suppliers, and other operators
Negotiate with repair facilities, body shops, and third-party carriers; control severity and cycle time
Flag potential bodily injury, litigation, or regulatory-reporting exposure to the BI adjuster, litigation adjuster, or Team Lead within the same day
Keep reserves current and file notes complete and audit-ready

Who you are

Detailed understanding of the SAE J3016 levels of driving automation (Levels 0–5), including the difference between driver-assist (Levels 0–2) and driverless (Levels 3–5) systems, and how each level shifts responsibility between the human, the system, and the operator
Determine who or what was in control at the time of loss: human driver, driver-assist feature, or automated driving system
Request, preserve, and read AV evidence: telematics, event data, camera and sensor footage, remote-assistance logs, and software version
Apply coverage, liability, and damages analysis across fleet-operator, manufacturer, supplier, and third-party exposures
Work with AV operator safety, legal, and risk teams under tight response timelines
Meet federal and state crash-reporting, privacy, and data-handling requirements for AV incidents
Document files so a supervisor, carrier, or auditor can follow the liability decision

Qualifications

2–4+ years of auto physical damage or commercial auto claims experience
Working knowledge of estimating platforms, ADAS calibration, and total-loss valuation
Comfort reading event data, dash-camera video, and operator incident reports
Bachelor's degree or equivalent claims experience
Active adjuster license(s) as required by the states handled, or ability to obtain within 90 days of hire
Proficiency in the claims system, document management, and Microsoft Office
Clear written and verbal communication with claimants, counsel, carriers, and client partners

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
100% remote (home-based) role designed to support your work-life balance

Additionally, we will

Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Claims Adjuster, APD (AV)