People Ops Generalist

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

We are looking for a People Operations Generalist to help create a seamless and supportive experience for every employee at Reserv. In this role, you’ll own key processes across the employee lifecycle—from onboarding and HR support to performance programs and compliance—while acting as a trusted partner to both team members and leadership. You’ll bring a mix of empathy, organization, and problem-solving to a fast-paced, remote environment where we value initiative, clear communication, and continuous improvement. If you’re excited to build thoughtful processes, support a growing team, and shape the future of People Ops at an ambitious insurtech startup, we’d love to connect.

What you'll do

• Help deliver People activities throughout the end-to-end cycle of an employee's time at Reserv: from onboarding to HR questions during their time here to offboarding.
• Onboarding: Work with TA stakeholders to gather information needed to onboard employees & accurately onboard in HRIS in compliance with applicable internal policies and external regulations.
• Serve as a point of contact to team members, answer questions, and help employees navigate inquiries.
• Maintain confidentiality of core HR data and projects.
• Support in delivering HR programs and processes related to workforce planning, employee engagement, performance reviews, promotion process, and talent development in a remote environment.
• Proactively identify areas for process improvement and contribute to the overall efficiency of People Operations.
• Ensure compliance with labor laws and regulations, staying up-to-date on relevant changes
• Maintain and update internal HR documentation and policies

Qualifications

• 2+ years of experience in People Operations (HR)
• Proficient with HR systems
• High emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people
• Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization
• Ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills
• Decisive problem solver with a "get it done" attitude who thrives in a fast-paced, sometimes ambiguous environment
• Exceptional ethics around confidentiality and highly sensitive information
• Keen to continue learning and developing their skill set, having a growth mindset
• Passionate about people
• Proficiency with tech tools: Apple Computer, Google Suite, and Slack.
• Ready to hit the ground running!

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!