Marketing Operations Associate

THE BIGGEST NAME IN HOME. THE BOLDEST TEAM IN E-COMMERCE.

Ashley Digital is the e-commerce engine behind Ashley Furniture Industries — one of the most recognized home brands in the world. As the world's largest manufacturer of home furnishings and the largest furniture store brand in North America, Ashley is in a category unto itself. Our team sits at the intersection of world-class retail and digital innovation, driving the e-commerce experience for millions of customers across every platform and touchpoint. If you’ve shopped online for a mattress in the last decade, there’s a good chance you’ve already experienced our award-winning Nectar Sleep and DreamCloud. We're a fast-moving, highly collaborative team operating at a transformational moment, and we're charged with shaping how people discover, explore, and buy home furnishings. Our expertise spans data science, performance marketing, product, and creative, and our work reaches millions of customers every day. It's a rare combination: the energy of a tech company, the stability of an industry leader, and the opportunity to build something truly significant. If you're energized by transformation, collaboration, and meaningful impact at scale, Ashley Digital is where ambition meets opportunity. 

To be considered for this remote opportunity, you must reside and be authorized to work within the United States.

Job Overview:

Do you love bringing structure to fast-paced environments, spotting trends in data, and making things run like a well-oiled machine? We’re looking for a Marketing Operations Associate to join our fast-moving Growth team supporting the Ashley Home business. In this role, you’ll play a critical part in executing digital marketing campaigns that drive real business results. You’ll be the operational engine behind the scenes, owning project timelines, trafficking ads, managing creative assets, and helping ensure our campaigns go live flawlessly and on schedule. This role is perfect for someone who comes from a retail, eCommerce, or DTC background and thrives on data-driven decision-making. You’ll dive into performance metrics, analyze creative effectiveness, and help surface insights that shape our campaign strategies. You’ll work with tools like Asana, Facebook Ads Manager, TikTok/TTCX, DRIVE, and Figma, helping streamline workflows and connect the dots between creative execution and performance outcomes. If you're detail-obsessed, operationally savvy, and genuinely excited about digging into data to help campaigns perform better, this is the role for you.

What You’ll Be Doing:

• Asset Standards & Governance: Exercise independent judgment to establish, implement, and enforce naming, tagging, and file-management standards across the Growth Team, setting the rules that govern how creative, platform, and reporting teams interact with the shared asset library.
• Creative Production Prioritization: Exercise discretion in prioritizing and sequencing a high volume of creative production work across competing deadlines, determining which initiatives receive resourcing priority to protect the Growth Team’s most business-critical campaign launches.
• Platform Strategy & Quality Control: Interpret and apply evolving specifications across advertising channels (e.g., Meta, TikTok, YouTube), independently judging how creative assets should be adapted or escalated, and advising platform leads on the operational implications of new channel requirements.
• Project Management: Independently design and adjust project timelines and asset launch schedules using tools such as Asana and Notion, exercising judgment to reprioritize work, resolve scheduling conflicts, and determine appropriate trade-offs between speed, scope, and quality across simultaneous marketing initiatives
• Digital Asset Governance: Act as the primary decision-maker for the structure and governance of the Growth Team’s digital asset library, determining the categorization taxonomy and retention practices that affect how creative and performance data are used across the organization.
• Ad Operations & Data Integrity: Independently manage the intake and quality-control review of creative assets prior to campaign launch, exercising judgment to identify and resolve discrepancies, and ensuring asset structure within Looker and other reporting tools supports accurate performance measurement across the Growth Team’s marketing spend.
• Campaign Analytics & Recommendations: Analyze creative and campaign performance data to identify trends, and independently develop and present recommendations that directly influence Growth Team campaign strategy and creative direction.
• Ability to apply sound, independent judgment and discretion on matters of substantial importance to the company in performing duties, resolving complex problems, and interpreting policies and regulations

The responsibilities described above are not exhaustive. You may be asked, from time to time and as reasonably required by business needs, to perform other duties consistent with your skills and role, including work for or on behalf of our related entities. This job description does not constitute a contract of employment and may be modified at any time, subject to applicable law.

Skills & Qualifications:

• Bachelor’s degree preferred, ideally in Marketing, Communications, Business, or a related field
• Direct-to-consumer (DTC) or eCommerce experience required; strong understanding of digital customer journeys and performance marketing
• Agency experience is a plus, particularly in account or project coordination roles
• 3+ years of project management experience, with proven ability to manage timelines, deliverables, and cross-functional collaboration
• 3+ years of experience in account management or as an account executive within an advertising agency, ad exchange, or a large DTC brand
• Proficient with tools such as Google Workspace (Gmail, Docs, Sheets), Slack, Asana, Looker, and Figma
• Hands-on experience with advertising platforms including Meta Ads Manager (Facebook/Instagram), TikTok Ads Manager (or TTCX), Google Ads/YouTube, and Google DV360
• Comfortable working in a fast-paced, deadline-driven environment, with the ability to pivot quickly based on business needs and seasonal priorities
  Strong analytical mindset and a passion for using data and insights to drive decisions and optimize processes
• Highly organized, detail-oriented, and proactive in driving tasks forward independently and collaboratively

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!)
• Competitive Salary
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Take what you need Paid Time Off
• Wellness benefits
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $65,000-$72,000 We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com

Ashley Digital is a privately-held company headquartered in Tampa, FL with offices in New York City, London and Tel Aviv.  Learn more at: https://www.residenthome.com

Ashley Digital is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Ashley Digital is proud to be a remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.

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