Credentialing & Health Insurance Specialist

WHO WE ARE

We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent patients with a Telehealth ER Provider and navigate them to the right site of care. Patients instantly access an ER Telehealth Provider and a Patient Navigator who provide a trusted, genuine human connection in a time of need. EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and better experience for everyone.

WHO YOU ARE

The Credentialing and Health Insurance Specialist will be responsible for managing all aspects of the provider licensing and credentialing process including health plan network participation across multiple states.  This dynamic role requires a strong understanding of licensing and credentialing, attention to detail, and the ability to work independently as well as collaboratively with other departments. As a crucial member of our team, you will leverage your expertise to optimize revenue cycles, ensure compliance with state and federal regulations, and contribute to the financial health of our organization. Your skills in navigating complex state and federal licensing systems and health plan network systems will be instrumental in maintaining smooth operations.

If you would like the opportunity to make a tangible impact on community health while working for a dynamic, mission-driven organization, we would love to hear from you! 

A DAY IN THE LIFE

●      New Provider Onboarding: IMLC, Licensure, Medicare, Medicaid, DEA

●      Maintenance and Verification on external sites: CAQH, NPPES, PECOS, Availity, etc.

●      Provider  Renewals: IMLC, Licensure, Nurse Compact

●      Health Plans – Applications, follow up, Contracting and Credentialing for FFS 

●      Health Plan Maintenance - Credentialing

●      Health Plan requirements such as specific trainings

●      Database and effective date input and management

●      Password Management 

●      Billing Partner support: effective dates, passwords, specific health plan issues

●      Policies and Procedures for Physician Credentialing/Contracting

●      Communication to Operations to support Provider scheduling

Requirements

WHAT YOU WILL BRING TO US

●      Bachelor’s degree in healthcare administration, business, or related field or equivalent work experience

●      Minimum 2 years of experience in provider onboarding

●      Proficiency in health plan networks

●      Strong knowledge of licensing, credentialing, Medicare and Medicaid

●      Familiarity with HIPAA regulations and privacy standards

COMPETENCIES

At RightSite Health, we are big believers in competencies. Competencies are different from technical skills or experience. Technical skills describe the 'what' you do, whereas competencies describe 'how' you do it. Following is a list of competencies required for success in this role.

Provider Licensure/Credentialing: Comprehensive knowledge of licensure and credentialing and ability to apply that knowledge to multiple states and provider types.  This includes understanding various external regulatory systems, State and Federal requirements, and regulatory compliance.

Attention to Detail: Meticulous focus on accuracy when handling provider information, licensure data, and records. This skill is crucial for minimizing errors in licensure and ensuring proper care given to a provider's personal data. 

Problem Solving Skills: Ability to analyze complex licensure issues, identify discrepancies, and develop effective solutions. This competency is essential for resolving licensure and credentialing discrepancy, health plan network processes and optimizing revenue by facilitating timely ability to bill for provider services.  

Communication: Proficiency in clearly conveying complex licensure/credentialing issues to Operations to include timely notification of effective dates. An important component is the ability to clearly convey the RightSite model to facilitate obtaining FFS contracts.  

Technical Proficiency: Strong aptitude for using and adapting to various billing software, electronic health record systems, and data analysis tools. This competency is vital for managing external systems and improving operational efficiency.

Benefits

We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of working with us include:

●      The opportunity to be a part of a dynamic, mission-driven organization

●      Competitive base salary 

●      Market-competitive healthcare coverage, including medical, dental, vision, life, and disability

●      The opportunity to work alongside talented and professional colleagues with the ability to grow

OUR GUIDING VALUES

At RightSite Health, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.

Teamwork: We have the courage to ask for help and fearlessly share information with team members. We are driven to help each other and share in the wins and losses.

Integrity: We are respectful, genuine, and openly hear and speak the truth. We are confident in our own abilities, but we think of others first.

Customer Focus: We deliver value and treat our customers with the same care, compassion, and empathy we would expect ourselves. We are committed to improving the lives of our customers, their customers, and each other.

Tenacity: We recognize ambiguity and discomfort are part of success, and approach change with positivity. We accept adversity, overcome obstacles, and never give up.

Ownership: We take personal accountability for our actions and results and focus on solving the problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and experiences.

Critical Thinking: We start with why, listen carefully and investigate thoroughly before drawing conclusions. We think slow, not fast, in search of elegant and simple solutions.