Subrogation Adjuster

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

The Opportunity

As a Subrogation adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to safeguard our insureds and company, providing superior customer service while managing complex inter-industry relationships when insurance carriers attempt to recoup losses from one another.  Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Salary Range:  $53,800 - $65,000

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

How You Will Make an Impact

• Initiate investigations of outgoing and incoming subrogation losses
• Prepares auto damage and first party medical subrogation claims for outbound recovery. This includes gathering pertinent data for use in determining the actual amounts paid on claims, communicating and corresponding with policy holders, insurance carriers, and payees
• Qualify and refer uninsured claimant subrogation demands
• Review demands for auto damage, fixed property, and specialty vehicles
• Evaluates completeness and accuracy of documentary evidence 
• Confirms accuracy of settlement proceeds and issues deductibles to policyholders when warranted
• Identifies successful arbitration referrals and provides satisfactory basis for the same
• Issues all payments within individual authority
• Basic understanding of negotiation tactics including holistic file implications  
• Basic understanding of compromising settlements versus overall business expense
• Experienced in liability and coverage investigations

What You Will Need to Succeed

• 2+ years of successful experience handling insurance claims, where you were directly responsible issuing payments, responding to correspondence, and following instructions from management
• Familiar with Arbitration Forums and E-Subrogation Hub  
• Ability to obtain and maintain insurance licenses in several states (including Texas) within three months
• High sense of professionalism while remaining empathetic
• Familiarity with claims best practices  
• Curious in nature
• Great attention to detail
• Ability to approach problems with an open mind
• Team centric focus

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

Please see our Privacy Notice available HERE for more information on how we process your personal data.

Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com