Panel Helpdesk Trainee (Voice)

About The Company:

We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions with a culture that values collaboration, creativity, and personal growth.

We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and doers who don’t do status-quo. Authentic team members who show up to work every day being ourselves, are never afraid of new ideas or opinions, because we believe they matter.

As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients’ wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world.

POSITION SUMMARY:

Provide great customer service to Sago respondents through inbound calls (Voice process), aiming to drive respondent satisfaction and retention (International US Process)

Requirements

KEY JOB RESPONSIBILITIES:

• Responsible for addressing US customer inquiries, resolving queries and providing excellent customer service via inbound calls

• Review and investigate issues accurately and efficiently using computer systems

• Create and update tickets in CRM systems

• Maintain high level of accuracy while handling cases and record keeping tasks

• Maintain accurate customer records and document interactions

• Coordinate with internal teams when required

CORE COMPETENCIES:

• Fluency in English language (verbal and written) with strong communication skills

• Effective problem-solving and analytical skills to investigate, troubleshoot, and resolve respondent inquiries efficiently.

• Ability to multi-task and work under pressure

• Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.

• Ability to work in night shifts (5:30 PM – 2:30 AM IST and 6:30 PM – 3:30 AM IST)

• Any Graduate/ Postgraduate with 0 - 1 year of experience in Customer Service or Voice Process

• Experienced and freshers can apply

Based on performance during the training period, you may have the opportunity to transition into a permanent position with the company.

Benefits

• Remote opportunity
• Extensive Mediclaim benefit.