Managed Services Consultant
Salsify · Full-time · Posted 4w ago
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
Salsify is seeking a Managed Services Consultant to help enterprise customers achieve their business goals through ongoing operation and optimization of the Salsify PXM platform. You will manage multiple customer engagements, translate business needs into practical solutions, and execute the technical and operational work that keeps product content and syndication processes running effectively. This role calls for sound judgment, ownership, and the ability to build trust while working through complex customer challenges.
What you will do
- Own day-to-day delivery across multiple managed services customers, balancing planned work, recurring operations, and emerging priorities.
- Understand each customer’s goals, pain points, and operating context; recommend and implement solutions that improve their use of Salsify.
- Configure and troubleshoot Salsify PXM and related retailer workflows, including complex or nonstandard requirements.
- Support work involving retailer portals and the Global Data Synchronization Network (GDSN), coordinating issues through resolution.
- Manage customer expectations, communicate progress and risks clearly, and propose workable alternatives when a request is outside scope or the initial approach is ineffective.
- Deliver services on time and within the agreed scope while maintaining a positive customer experience.
- Partner with internal teams, including Product, when needed to investigate issues, validate solutions, or pilot new service offerings.
- Share knowledge and continuously develop expertise in the platform, retailer processes, and customer use cases.
What you bring
- At least one year of hands-on experience with retailer portals such as Amazon Vendor Central, Target Partners Online, Home Depot IDM, or Walmart Supplier One.
- At least one year of experience working with GDSN.
- At least two years of experience supporting enterprise customers through the launch or ongoing operation of a platform.
- Ability to prioritize and deliver work for several customers at once with limited oversight.
- Strong problem-solving skills, including the ability to make sound decisions when requirements are incomplete and to adjust course when a solution does not work.
- Clear customer communication, good judgment in managing scope, and the ability to handle difficult conversations constructively.
Preferred qualifications
- At least one year of direct experience with Salsify PXM.
- Experience piloting new service offerings or resolving complex custom configurations.
- Experience mentoring colleagues or sharing knowledge across teams.
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At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
As part of the hiring process, we may be conducting reference checks with your provided contacts.
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.
We take your security seriously. When applying for a position with us, please be aware of the following:
Official Communication Channels
All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.
Verify Job Postings
Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening.
Secure Application Process
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No Payments Ever Required
Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam.
Personal Information Requests
Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.
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