Sr. Customer Success Strategy Manager, New Products

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Role Summary

This role owns new product adoption as a company metric across Samsara's post-sale organization. It exists to proactively integrate every new product into post-sale processes — reviewing adoption data, developing and executing strategies to close adoption gaps, and reading out results — by driving action across the cross-functional teams that already touch post-sale customers today: Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing.

This is an individual-contributor role built for someone who can execute directly, not just delegate. The person in this seat needs to personally drive work forward — running analysis, building plans, and closing gaps themselves — in addition to coordinating action across teams that don't report into this role.

Key Responsibilities

Integrate new products into post-sale processes

• Proactively build the process for embedding every new product into existing post-sale workflows as it ships — sponsorship, enablement, and defined success metrics — so no new product launches into a vacuum.
• Partner with Product/R&D early in the launch cycle so adoption is designed for up front, not addressed after the fact.

Diagnose and close adoption gaps

• Review adoption data on an ongoing basis to identify where, and why, customers aren't adopting new products.
• Develop strategies to close identified adoption gaps, and personally execute against those strategies rather than only assigning them to others.
• Run a standing cross-functional cadence with Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing to turn adoption data into agreed, tracked action.

Drive execution across teams without direct authority

• Influence and coordinate action across the five post-sale teams above, none of which report into this role, using shared data, a standing cadence, and escalation through the VP of Customer Success when needed.
• Build and maintain relationships with leaders across each function to keep adoption a shared, prioritized outcome rather than a side project.

What Success Looks Like

• Every new product has a defined post-sale adoption plan in place at or before general availability.
• Adoption metrics exist, are trusted, and are reviewed on a standing cadence.
• Adoption gaps are identified and closed measurably faster than today's reactive baseline.
• Cross-functional teams treat adoption as a shared, prioritized outcome rather than an unowned byproduct.

Qualifications

• 8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations, Program/Project Management, or similar), with a proven track record of driving results on cross-functional initiatives without formal authority over the teams involved.
• Strong understanding of post-sale, customer-facing functions (implementation, customer success, customer education, or similar) — this role needs someone who has sat close to, or within, these motions before.
• Demonstrated ability to work autonomously and execute personally. This is not a pure coordination or delegation role; the person needs to be comfortable doing the work themselves, not just assigning it to others.
• Comfort operating with data — able to define metrics, build or work with dashboards, and use adoption data to prioritize and justify action.
• Strong written and verbal communication skills, including the ability to read out results and influence senior stakeholders.
• Experience at Samsara, or in a similarly matrixed, fast-moving organization, is a plus.

The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary$145,000—$212,500 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

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Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.