Contract Care Navigator

What you will do:
Support Sana members in navigating the healthcare system and accessing appropriate, high-quality, cost-effective care. Help members find providers, understand referral options, and coordinate access to healthcare services. Communicate with members, healthcare providers, and external partners to gather information, resolve routine issues, and facilitate care. Collaborate with Care Navigators, Sana Care providers, Medical Assistants, and Customer Support to ensure a seamless member experience. Maintain accurate, timely documentation of member interactions and care navigation activities. Follow established workflows, manage tasks through completion, and escalate complex clinical, benefits, or operational questions to appropriate team members. Identify opportunities to improve workflows and share feedback with the team. Help members feel heard, supported, and confident as they navigate their healthcare journey.

About you:
2+ years of experience in a fast-paced environment, with at least 1 year directly in care navigation, referrals, provider scheduling, or healthcare benefits. Strong written and verbal communication skills, with a warm, empathetic, and professional approach. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and follow through reliably. Comfortable learning new technology, navigating multiple systems, and working in a fast-paced, remote environment. Resourceful and proactive, with strong problem-solving skills and the judgment to know when to ask for help or escalate an issue. A collaborative team player who welcomes feedback, communicates openly, and enjoys helping others succeed. Adaptable and eager to learn, with a willingness to take on new tasks as team needs evolve. Passionate about making healthcare more accessible, affordable, and easier to navigate for everyone.