Senior Manager, People Technology & Analytics

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. 
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. 
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. 

Location: Remote in India

Role Description: 

ShipBob is building a People Technology & Analytics function from the ground up, and this is the role that leads it. 

Right now, our HR technology and people analytics capabilities exist, but they are distributed and not yet operating with a single coherent strategy. Core HCM lives in one place, Talent in another, Performance and OD systems in another, and a variety of other point system solutions throughout the People function. The data those systems generate is underutilized, integrations between them are inconsistent, and the opportunity to apply AI and automation thoughtfully across this landscape is full of opportunity. The goal for this role is to lead the efforts to close these gaps. 

This is not an HRIS administration role nor a pure analytics function. You will lead building the operating model and function that ShipBob needs while doing meaningful technical work yourself along the way. If you are a player-coach who is energized by building something, who thinks in systems and roadmaps rather than tickets and configurations, and who has a genuine point of view on where AI creates real leverage in HR operations, this role was designed for you. This role reports to the Sr. Director, Total Rewards & HR Tech. 

What you’ll do: 

• People systems strategy and roadmap: You are the strategic owner of how ShipBob thinks about its HR technology stack. That means making the build vs. buy calls, sequencing the investments, rationalizing what we have, and developing a point of view on what we need grounded in what the business requires. You will develop and maintain a People Technology & Analytics roadmap that reflects both near-term operational priorities and longer-term capability goals. 
• HR technology administration and architecture: ShipBob's current stack includes ADP Workforce Now as core HCM, Greenhouse for recruiting, Lattice for performance and goal management, and a range of point solutions across the HR function. You will be responsible for the configuration strategy, integration architecture, and overseeing the ongoing administration of the full stack. You will also oversee and contribute toward building internal tooling and AI-powered workflows that close gaps. 
• People analytics program: ShipBob does not yet have a structured people analytics capability. You will oversee development of data management, metric architecture, standard reporting cadences, and a roadmap of deeper workforce studies. 
• AI and automation strategy: ShipBob is actively deploying AI agent tooling through our HR service center and enabling employees across the People team with access to AI-enabled tooling to build self-service solutions for process improvements and automations. You will partner with IT and People Leadership to develop a point of view on to drive long-term value in this space while avoiding redundancy and overspend.  
• Organizational design and team building: You will assess the current state of People Technology & Analytics capability across ShipBob and develop a recommendation for what the right team structure looks like over the next 12 to 18 months. You will build the internal case for that structure and navigate the organizational dynamics required to bring it to life. 
• People Service Center partnership model: ShipBob's People Service Center (PSC) is responsible for Tier 1 HR ticket resolution, data entry, and knowledge base management and operates adjacent to this function. This work is deeply intertwined with the systems and data this team owns. You will be accountable for defining a clear operating model for how PT&A and PSC work together: what each team owns, how they hand off, and how they complement each other. 
• Team leadership: You will carry direct management responsibility for HRIS and analytics talent within this function and are expected to be an active, invested leader in developing the people on your team. As the function grows, so will your team. Building a culture of technical rigor, continuous learning, and high performance within People Technology & Analytics is part of the mandate. 
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 8+ years in HR technology, HRIS, and people analytics, with at least 3 years in a formal leadership or team management role 
• Direct experience with multiple HCM platforms across your career, not just deep expertise in one. You should be able to speak fluently about at least two to three different platforms and articulate how you evaluate which system is right for a given context. 
• A demonstrated track record of operating as a player-coach: managing a team while personally owning meaningful technical deliverables. 
• Experience developing and owning an HR technology roadmap, including build vs. buy decisions, vendor selection, and sequencing logic. 
• Experience navigating organizational influence, driving technology change or consolidation with stakeholders who did not report to you and had their own stake in the current state. 
• Independent people analytics capability: you can build a metrics framework, design a workforce study, or interpret a complex dataset without a dedicated analyst doing the work for you. 
• Genuine curiosity and a specific point of view on how AI and automation apply to HR systems and operations. 

Strongly preferred 

• ADP Workforce Now, Greenhouse, and Lattice experience at an implementation or deep administration level 

Preferred 

• Experience at a multi-site, operationally complex company with both corporate and hourly/warehouse employee populations — logistics, manufacturing, distribution, or similar 
• Exposure to agentic AI platforms, workflow automation tooling, or no-code/low-code build environments applied to HR workflows 
• Experience building an org design case and presenting headcount recommendations to senior leadership 
• This role requires a work schedule that covers at minimum 10am–2pm US Eastern time daily 

Perks & Benefits: 

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). 

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.