Client Success Manager

What You'll Do
Onboard internal podcasters : You’ll guide them through setting up our software, recommended communication strategies, and how to drive podcast adoption. Proactively consult with clients: You’ll drive employee audience adoption, share best practices, and inspire creative approaches to their pods and their internal communication. Become work besties with our clients: Internal communication is all about building trust, and you’ll become a trusted colleague and adviser to our clients. Create and improve support resources: You’ll work on FAQs, guides, and templates to help scale self-serve resources to make our clients’ lives easier.

Must Haves
1–3 years in customer success, account management, or employee engagement communications Excellent written and verbal communication skills Passion for the employee experience and pride in making our partners feel supported A problem-solving mindset: resourceful, curious, and relentless on our clients’ behalf A passion for the future of work: You want to make work more human and fundamentally better for employees Comfort with remote work and common productivity tools (our stack: Google Suite, Slack, and Notion) An interest in using A.I. tools to help scale a fast-growing company A love for podcasts—you get why this makes so much sense for distributed teams

Nice To Haves
Experience as customer success at a SaaS tool for HR or internal communications Experience doing multi-channel internal comms either in-house or at an agency Work experience at hybrid or remote companies with 1,000+ employees Experience expanding accounts to other functions of an organization