Lead, Revenue Cycle

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Revenue Cycle Associate Director, the Revenue Cycle Lead will play a key role in overseeing the distribution of revenue-related assignments and assisting with ad hoc revenue cycle responsibilities. This position is designed for someone with a strong understanding of revenue cycle processes, who can effectively manage and mentor a team, ensure operational efficiency, and contribute to process improvements. This is a full-time, fully remote position on our team. Occasional travel may be required for team or company events/meetings. At Spring Health we value internal mobility. We have identified a strong internal candidate for this position. We still encourage candidates to apply.

What you’ll do:

• Distribute and assign revenue cycle tasks to the team, ensuring all weekly and ad hoc responsibilities are completed on time, accurately, and in accordance with company standards.
• Provide ongoing guidance and mentorship to team members, offering support in troubleshooting, resolving issues, driving process improvements, and fostering team development.
• Assist with day-to-day revenue cycle tasks as needed, ensuring smooth operations across various areas such as payment posting, billing audits, adjustments, and refund processing. Act as a subject matter expert for the team, providing support and guidance on claim rejections, denials, drafting appeals, and follow-up actions. Help team members and colleagues navigate complex claim issues, offering expertise to ensure timely resolution and reduce rework, ensuring the continued success of the revenue cycle.
• Identify opportunities to streamline and optimize revenue cycle processes, aiming to reduce inefficiencies, minimize errors, decrease aged AR, and enhance overall team performance and workflow. Collaborate closely with cross-functional teams across Spring Health to ensure alignment on revenue cycle operations, proactively resolving any issues or discrepancies that arise to maintain smooth and efficient operations.
• Take on special assignments and tasks as directed by the Revenue Cycle Manager, ensuring that operational and strategic goals are met and that tasks are completed within the specified timelines.
• Monitor key performance indicators (KPIs) to track team performance and ensure revenue cycle targets are met or exceeded. Provide regular updates to the Revenue Cycle Manager regarding team metrics and progress.
• Take on additional duties and responsibilities as designed by the Revenue Cycle Manager to support the broader goals of the department and company.

What success looks like in this role:

A successful leader in this role anticipates challenges before they arise and takes the initiative to address potential issues. This proactive approach leads to fewer disruptions in the revenue cycle and ensures smooth operations 

• Ownership & Accountability: Success looks like taking full ownership of both individual tasks and team goals. The Revenue Cycle Lead should consistently deliver high-quality results, meet deadlines, and hold themselves and the team accountable for performance standards.
• Strong Team Mentorship & Support: A successful Revenue Cycle Lead mentors the team to become skilled, self-sufficient, and confident in resolving challenges and managing daily tasks.
• Seamless Revenue Cycle Support: Success means effectively supporting payment posting, audits, adjustments, and refunds while resolving issues quickly to maintain uninterrupted operations.
• Collaboration Across Teams: Success means building strong cross-functional relationships to resolve issues, improve communication, and align team goals with company objectives.
• Effective Management of Ad Hoc Responsibilities: Success means completing ad hoc assignments and special projects on time and in alignment with departmental and organizational goals.
• Consistent Achievement of KPIs: Within six months, success means meeting KPIs by reducing 90+ day AR by 10%, improving denial resolution metrics by 10%, and ensuring team productivity goals are met.
• Focus on Continuous Process Improvement: Success means reducing manual adjustments, improving workflows, and fostering a culture of continuous improvement.
• Clear and Effective Communication: Success means communicating clearly and consistently to support collaboration, resolve issues quickly, and maintain alignment on shared goals.
• Utilization of Technology to Enhance Efficiency: Success means using technology like ERA to automate payment posting, reduce errors, and improve workflow efficiency.

What you’ll bring:

• High School Diploma or GED Required: A high school diploma or equivalent is necessary, along with at least three (3) years of experience in the healthcare field in a similar role.
• 2+ years experience with insurance billing and AR collection
• CRCR Certification preferred
• Experience in the Behavioral Health Field
• Comfortable in Evolving Environments
• Tech-Savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Hyper-Organized & Detail-Oriented
• Creative & Analytical Thinking
• Excellent customer service skills. Your ability to communicate technical information in a way that is easy for patients to understand is a huge plus!
• Ability to Multi-task and Context Switch
• AI fluency strongly preferred 

The target base salary range for this position is $80,000 - $92,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.