About Us
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.
We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.
About the Role
We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm. As a Patient Engagement Specialist I, you are often the first voice of Sprinter Health. We are looking for someone that can use their voice to support patients in their care journey through convenient, at-home services.
Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way
You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day. You will talk to about 80 to 100 patients and book an average of 19+ appointments each day
You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
As different customer situations arise, you will escalate questions and concerns to other teams for additional support
Other duties and/or projects as assigned
Ability to work eastern time (EDT)
At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
Proficiency in using electronic health record (EHR) systems and other healthcare software
Excellent written and verbal communication skills to present and explain information to customers
Proven skill managing multiple channels of communication including phone, email, chat, etc.
Experience with Zendesk (preferred)
Experience with Five9 (preferred)
You are flexible and have humility as well as a sense of humor
You are a strong and personable communicator
You excel at last minute problem solving and out of the box thinking
You are highly organized and love to follow a process
You have experience working in an on-demand service or healthcare environment
You thrive in a fast paced, high pressure environment
Medical, Dental and Vision - 100% premium covered up to family
401 with a match
Flexible PTO
Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
$10,000 lifetime max for infertility/fertility treatment
$22
This is a full-time, remote position.
Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
United States
United Kingdom