(fluent English) Business Development Specialist (Albania)

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to contribute not only to service excellence but also to the company’s growth and expansion?
Join our team as a Business Growth Specialist and play a key role in identifying new opportunities, building strong client relationships, and driving revenue.

In this role, you will work closely with the leadership team, including our Chief Growth Officer,   and take ownership of the full business development cycle — from first contact to closing deals. You’ll combine strategic thinking with hands-on execution, leveraging market insights, AI tools, and strong communication skills to deliver results.

If you enjoy fast-paced environments, ownership, and turning opportunities into measurable growth — let’s see what it takes 💛

What you will do:

• Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal;
• Use AI tools to enhance productivity and optimize workflows;
• Research industry trends, potential markets for business opportunities;
• Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels; 
• Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions; 
• Track and report on personal KPIs in a consistent, accurate, and timely manner;
• Collaborate with the team on strategic and long-term tasks and objectives;
• Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas;
• Gather and analyze feedback to identify opportunities for service improvement or product offerings.

What you need to succeed in this role:

• 2+ years of experience in B2B environments in Sales, Account Management, Service Delivery, or Growth roles (ideally in tech);
• Fluent English (C1–C2, both written and spoken);
• Strong understanding of market research and data analysis, with experience using CRM systems (e.g., HubSpot) and AI-driven tools;
• Excellent communication, presentation, and negotiation skills, with the ability to listen actively and convey ideas clearly;
• Self-motivated and results-driven mindset, with strong organizational and time-management skills;
• Emotional intelligence, resilience, and confidence in handling feedback and high-pressure situations;
• Ability to work both independently and as part of a team, with a proactive and adaptable approach;
• Fast learner with creative, out-of-the-box thinking and a continuous improvement mindset.

Will be a great plus:

• Experience in SaaS, BPO, or tech-driven environments;
• Background in outbound sales or lead generation;
• Experience working with international clients and distributed teams;
• Creative, out-of-the-box thinking with a proactive approach to innovation.

Benefits:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn.

So if you are a proactive Business Growth Specialist who is passionate about building relationships and driving results — grab the chance to collaborate with us and send your CV in English 💛

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code:2NG