Customer Success Manager - Commercial Real Estate

The Perfect Match
We are seeking a motivated and relationship-driven Customer Success Manager to manage and grow assigned accounts across a portfolio of leading commercial real estate owners. In this role, you will focus on expanding the footprint of SwiftConnect products across global owner portfolios, increasing user adoption, and enabling a seamless credentialing experience for tenants. You will serve as the primary point of contact for property managers, asset managers, and technology partners, ensuring successful product launches, renewals, and long-term satisfaction.

Your Impact
Account Management & Growth Manage and grow relationships with assigned base building accounts Drive product adoption and expansion within Owner portfolios and individual buildings Lead initiatives to enable base building wallet credentials for all tenants Manage tenant expansion efforts ("Street-to-Seat") within assigned accounts Renewals & Retention Lead landlord renewal efforts in coordination with internal teams Ensure timely renewals and high customer satisfaction across all assigned properties Partner & Stakeholder Engagement Build and maintain strong local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google Serve as the go-to liaison for property managers, asset managers, and operational teams Support corporate-level relationships alongside SwiftConnect leadership as needed Customer Interaction & Events Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements Host and coordinate on-site property events, product launches, and tenant activations Act as the face of SwiftConnect at key property events and partner functions Pipeline Management & Internal Coordination Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution

The Winning Formula
5+ years of experience in account management, customer success, or business development, ideally within PropTech, Real Estate, or SaaS Proven track record of managing enterprise or multi-site accounts Strong relationship-building and interpersonal skills Experience working with commercial real estate stakeholders (owners, property managers, asset managers) Knowledge of access control, digital credentials, or related technologies is a plus Ability to travel

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.