Seasonal Customer Support Representative

Who we are

Spiraledge is a collection of companies focused on health and wellness and a leading U.S. ecommerce retailer. Spiraledge operates through two primary online stores SwimOutlet.com and Everyday Yoga.com. We have offices in Boston, Massachusetts, West Chester, Ohio, Ho Chi Minh, Vietnam and we offer a Remote-First Workplace for many of our jobs. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company.  

SwimOutlet.com is the largest online specialty store for aquatics in the United States and has the largest selection for swimming, water polo, fashion, beach and surf! 

Everyday Yoga is the first specialized multi-branded online yoga retailer, offering a broad selection of yoga brands and yoga-inspired products to all levels of yogis. 

Remote | Swimoutlet.com & Everyday Yoga | Reports to the Customer Support Supervisor 

About Us:

SwimOutlet.com and Everyday Yoga aren't just brands; they're experiences. As pioneers in the aquatic and yoga e-commerce world, we're passionate about offering the best gear and insights. We're a community of water enthusiasts, athletes, and professionals who believe that everyone deserves a delightful shopping experience.

Position Overview:

As our Customer Support Representative, you'll be the warm and friendly voice representing both brands. With each interaction, you'll guide our customers, answer questions about their orders, address their concerns, and help them make informed choices about their swimming gear or suggest your favorite yoga mat!

If you're someone who believes in making waves in customer service, and you’re ready to dive deep into an exciting role, then join our team!

Dive in and make a difference with us at SwimOutlet.com & Everyday Yoga. We can't wait to meet you! 

Key Responsibilities:

• Respond to customer inquiries via phone, email, sms/chat in a timely and friendly manner.
• Assist customers with product selection, order placement, and post-order concerns.
• Navigate our internal systems to look up customer accounts and process orders.
• Work collaboratively with our team to constantly improve the customer experience.
• Stay updated with product knowledge and company offerings.
• Escalate priority issues and log call information as per our procedures.
• Foster a constructive work environment that promotes teamwork.
• Adhere to all our regulations, policies, and work procedures.
• Other duties and projects as assigned.

What We're Looking For:

• A genuine passion for helping people (and a love for swimming is a huge plus!).
• Previous experience in customer service, call center or a related field (1 year +).
• Excellent communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Familiarity with e-commerce platforms is a bonus.

Perks of Joining :

• Supportive and vibrant team culture.
• Get access to employee discounts on our amazing range of products.
• Grow and learn with continuous training and development opportunities.
• Remote work arrangements (we'll send over cool tech gear for you to work with).
• Competitive pay.

Remote Work Essentials:

• Your own special workspace with a door, ensuring both privacy and concentration.
• A comfy yet ergonomic desk and chair setup, designed for both comfort and getting things done.
• A calm space where background distractions take a backseat.
• Trusty internet connection.
• The knack for tackling those little tech hiccups with computers, internet, and phones.

Training (paid)

• Two weeks of online guided e-learning with group video meetings and one-on-one follow up which will be Monday - Friday, 9AM to 3PM PST (12PM to 6PM EST) 

Shifts Needed:

Shift 1: Monday – Wednesday, 6:00 AM – 3:00 PM PST / 9:00 AM – 6:00 PM EST (24 hours per week)

Shift 2: Monday – Friday, 6:00 AM – 11:30 AM PST / 9:00 AM – 2:30 PM EST (25 hours per week)

Shift 3: Monday, Tuesday, and Friday, 7:00 AM – 4:00 PM PST / 10:00 AM – 7:00 PM EST (24 hours per week)

Shift 4: Monday – Friday, 10:00 AM – 3:30 PM PST / 1:00 PM – 6:30 PM EST (25 hours per week)

Physical Demands

The employee is regularly required to sit, talk and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary.