Strategy and Operations Manager

About the role

Thatch’s mission is to build a healthcare system people love. This requires a first-class Operations organization that provides top level service to our customers. We strive to set a new standard for service in the healthcare industry – focused around our deep member’s first mentality – while also recognizing the need to scale efficiently over time to build a lasting company. 

The Strategy & Operations Manager will work cross functionally within our group and across Thatch to drive and enable the growth of Operations. You will lead mission critical, cross-functional efforts, deliver objective analysis and insights, incubate new roles, and execute on strategic initiatives. You may design new business systems and processes to scale our group, develop operations strategy, help us build and launch new processes, or unlock new opportunities for efficiency.

This is a high-impact role working across Servicing, Carrier Enrollments,and general Operations, to help us scale what’s working – and fix what’s not. If you love bringing clarity to chaos, diving into Operations data, and partnering closely with a growing Operations team, this role is for you.

What you'll do

• Drive the operating model for Operations to enable the org including: Annual planning, OKR process, partner health, partner segmentation, partner plans, etc.
• Serve as a direct report to the Chief of Finance and Head of Operations, facilitating the alignment of business critical initiatives and enhancing operational excellence
• Manage and optimize Operations data sources to ensure data integrity, usability, and alignment with Operations workflows
• Own Operations reporting and analytics, delivering actionable insights to support company growth
• Collaborate with leadership to identify and address inefficiencies in the Operations process
• Support Operations forecasting, pipeline management, and strategic planning
• Partner with Operations, Engineering, Product and other teams to ensure alignment on goals and processes
• Contribute to scaling the Operations team effectively by designing processes and tools that grow with the organization

Background we're looking for

• 3-5 years of experience in an Operations, Sales Operations, or similar role at a high-growth SaaS company
• Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problem statement, drive alignment and deliver quantifiable business impact and for Thatch’s customers
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights
• A collaborative mindset, eager to partner with cross-functional teams and influence decision-making
• Proven ability to identify and drive process improvements in a sales environment
• Excellent organizational skills, with a knack for managing multiple priorities in a fast-paced setting

Experience we’d be particularly excited about

• Early stage startup experience (Series A/B funding)
• Experience with SQL or a willingness/aptitude to learn
• Leadership experience

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 30 minute video meeting to talk through your background and interest in Thatch
• 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute video meeting to meet 2-3 members of the team
• 30 minute video meeting with the department leadership to discuss problem solving and strategy
• 30 minute video meeting with one of our founders to discuss your approach to culture and our operating principles

Estimated Compensation Range$130,000—$150,000 USD  

About Thatch

We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.