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Regional Facilities Manager (RFM)

This position will be based out of Florida, Georgia, or South Carolina and will require regular travel to assigned portfolio.

The Regional Facilities Manager (RFM) is the senior facilities leader responsible for driving consistent operational performance, asset health, compliance, and cross-functional collaboration across a regional portfolio of properties.

This role exists to lead, scale, and govern facilities operations, not to supplement site staffing or act as a regional technician. The RFM owns the systems, standards, performance oversight, and development of facilities leadership capability necessary to deliver long-term operational stability and asset preservation.

An effective RFM functions as both a people-focused leader and asset manager, bridging site-level execution with regional and corporate strategy. Success is measured by sustained facilities performance, well-developed Facilities Managers, and resilient operations that perform regardless of individual property challenges.

Core Responsibilities

1. Regional Leadership & Accountability

Own regional facilities performance outcomes, including:

Work order volume, completion speed, aged backlog, and repeat issues
Preventive maintenance (PM) compliance and sustainability
Facility condition, asset health, and longevity

Serve as the facilities execution leader for the region, ensuring consistency in priorities, standards, and decision-making.

Translate corporate objectives and operational priorities into structured, executable plans for Facilities Managers (FMs).

Ensure that identified facilities issues are not only documented, but fully executed and resolved.

2. Facilities Leadership, Coaching & Performance Oversight

Provide functional leadership and subject-matter expertise for Facilities Managers and site-level maintenance teams
Establish clear regional facilities standards and performance expectations

Conduct structured engagement with FMs, including:

Weekly performance and KPI check-ins
Monthly performance and development discussions
Monitor FM performance using data, site engagement, and trend analysis
Identify skill gaps, execution challenges, and role misalignments
Develop and recommend corrective action plans in partnership with Operations leadership and Human Resources
Support succession planning and long-term development of facilities talent

While the RFM does not maintain formal direct reporting authority, the role is expected to possess the knowledge, experience, and leadership capability to manage facilities performance and partner closely with leadership to ensure concerns are addressed effectively.

3. Operational Execution & Standardization

Design, implement, and enforce regional workflows, processes, and SOPs
Drive operational consistency without micromanagement

This is achieved by:

Leveraging BI tools, reporting, and automation
Focusing on trends, outliers, and repeat failures

Validate execution through:

Data review and reporting
Regular site engagement
Structured follow-up and accountability

Hands-on intervention may occur for training, stabilization, or escalation, but should not replace FM ownership or ongoing site execution.

4. Preventive Maintenance & Asset Management

Own the regional preventive maintenance strategy, ensuring execution across:

HVAC systems
Appliances
Life-safety systems
Building infrastructure
Ensure asset tracking, documentation, and lifecycle planning
Extend asset life through disciplined planning and monitoring

Partner with Asset Management and Capital teams on:

Scope development
Project oversight
Execution validation (excluding day-to-day capital ownership)

5. Financial & Budget Partnership

Act as a financially fluent facilities leader
Partner with Operations leadership on budget planning and forecasting
Monitor spend trends against operational performance
Ensure FMs understand financial impacts and cost drivers
Drive cost efficiency through vendor strategy, inventory planning, and regional resource allocation
Align facilities decisions with NOI and long-term asset strategy

6. Vendor & Project Oversight

Vet, approve, and manage vendor relationships
Ensure consistency in pricing, scope, quality, and safety
Review and level bids

Oversee execution of:

Minor or mid-size repair project
Compliance-driven work
Partners with Capital Department Project Team on your Portfolio’s capital projects

7. Site Visits: Governance & Leadership Focus

Conduct structured site visits including:

Facility and operational assessments
FM and GM leadership alignment evaluation
SWOT analysis

Ensure each visit results in:

Clearly defined priorities
Assigned ownership
Timelines
Documented follow-up

When an RFM leaves a site, Facilities Managers & site team members should have clear direction and full transparency around accountability, and support from their RFM.

8. Cross-Functional & Executive Leadership

Partner with Operations leadership to jointly own outcomes:

RFMs own technical execution and facilities performance
Operations leadership owns financial outcomes
Both share accountability for resident impact
Represent Facilities with a consistent voice
Advocate for site-level needs
Present issues with clear problem statements, options, and recommendations

Qualifications

Required Qualifications

5+ years of Facilities/Maintenance management, or operation experience
Leadership experience leading people, multi-site operations, and large projects
Broad facilities knowledge; trade expertise preferred
Minimum 2 years of hands-on (wrench time) experience included within the 5+ of management experience expressed above.
Must be based out of major hub in Florida, Georgia, or South Carolina.
Budgeting, forecasting, and cost management experience
Comfort with CMMS and performance analytics tools

Preferred Qualifications

IFMA’s FMP or equivalent certification
Technical trade school education
1–2+ years of capital project management experience
2–3 years of compliance and life-safety expertise
2+ years using job performance analytics tools
Multifamily or commercial facilities experience

Physical Requirements & Work Environment

Ability to walk properties including stairs and uneven surfaces
Ability to access roofs, mechanical rooms, and maintenance areas
Ability to lift and carry up to 50lbs or more
Ability to work in outdoor, construction, and mechanical environments
24/7 on-call availability for emergency response

Measures of Success

Consistent facilities performance across sites
Reduction in repeat and reactive maintenance
Fully staffed and capable facilities teams
High FM engagement, retention, and development
Strong compliance posture and asset longevity
Stable operations that perform without constant intervention

Success is not defined by how much the RFM personally fixes, but by how effectively the region operates and maintains stability without their physical presence.

Role Evolution Disclaimer

This job description is not intended to be all‑inclusive. Duties and responsibilities may evolve over time to meet organizational and operational needs. Responsibilities may change as facilities leadership structure continues to evolve.