ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER
Trafilea · Full-time · Posted 4d ago
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
🚀 We build and scale our own brands.
🦾 We invest in AI and automation like few others in eCom.
📈 We test fast, grow fast, and help you do the same.
🤝 Be part of a dynamic, diverse, and talented global team.
🌍 100% Remote, USD competitive salary, paid time off, and more.
You won’t manage processes — you’ll build and optimize them at scale.
Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing
Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies
Drive delivery performance globally, optimizing speed, cost, and customer satisfaction
Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase
Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems
Design packaging & subscription experiences that elevate brand perception and retention
Build and lead a high-performance team with full ownership of results
7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments
3+ years leading teams in complex, multi-market operations with full ownership of results
Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)
Proven track record of improving operational KPIs such as:
On-time delivery
Backorders & partial orders
Shipping costs & efficiency
Customer experience metrics (NPS, detractors)
Advanced skills in data analysis and process optimization:
Excel / Google Sheets (formulas, pivot tables, data analysis)
Ability to turn data into decisions and scalable processes
Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams
Strong understanding of last-mile delivery, carrier management, and international shipping operations
Experience leading or collaborating on systems improvements, automations, or ERP implementations
English: Intermediate to Advanced (written and spoken)
United States
Canada