Deal Desk Coordinator

Build a Safer World.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

Financial institutions, government agencies, and regulators do not buy blockchain intelligence on a handshake. They buy it after a 700-question workbook, a DORA addendum, and a procurement portal that closes at 4:59pm local time. The Global Deal Desk is the team that gets TRM through all of that on every complex deal. This is the second seat on that team, and it owns the operational layer that currently has no owner: the portals, the deadline calendar, the SME chase, and the second read before anything goes to a customer.

The impact you will have:

• Own live submissions from intake to upload: submission calendars, clarification windows, and Q&A deadlines across a dozen concurrent bids, plus portal mechanics and formatting, so nothing is lost to a cutoff. Use AI-configured intake and tracking workflows to keep every deadline visible.

• Own procurement portal administration: registration, credentials, two-factor, and renewals across a large estate of buyer portals and framework registrations, held as a live registry.

• Route and unblock the experts: work out which claims need verification, route each to the true owner across Product, Security, Legal, Infrastructure, and Finance, keep a live AI-supported view of who owes what by when, and get contractual, security, and data-residency flags to Legal and GRC while something can still be done about them.

• Protect claim accuracy: give everything a second read before it leaves, validate product, security, and compliance claims against canonical internal sources, hold the entity and certification distinctions across TRM's US, UK, EU, and federal entities, and flag content that is stale, contradictory, or unverifiable rather than approximating it.

• Build the intake process and the library: produce supporting documentation (sole-source justifications, attestation letters, COI requests, reps and certs, vendor onboarding packets), and use AI to curate a reusable answer library so the same question is never researched twice.

What we're looking for:

• You have owned complex written deliverables against hard external deadlines, from bid or tender operations, deal desk, sales operations, procurement, or GRC.

• Detail at a level most people find excessive; you notice when a figure in paragraph 40 contradicts a figure in paragraph 4, and you fix it.

• You can hold a dozen concurrent workstreams with different owners, formats, and deadlines without dropping one.

• The credibility to get a busy engineer or lawyer to give you a clear answer, and to still get one the next time you ask.

• Genuinely AI-fluent: you build or configure intake, routing, and QA workflows with these tools, and you know which parts of the work a model should never own.

• Comfort with strong Excel and Word, whatever a buyer's portal puts in front of you, and AI-assisted drafting and review.

• Nice to have: exposure to blockchain analytics, financial crime compliance, AML/CFT, or fintech; familiarity with SOC 2, ISO 27001/27701, Cyber Essentials Plus, FedRAMP, DORA, or GDPR; public-sector procurement frameworks (G-Cloud, SAM.gov, EU tender portals); and working knowledge of Notion, Asana, Slack, and Salesforce.

About the Team:

• The Global Deal Desk is where TRM's product claims meet external scrutiny, and the accuracy of these documents is what central banks, federal agencies, and global financial institutions rely on when they decide whether to buy.

• Small, high-leverage, detail-obsessed team building the function now; this seat complements the Capture and Proposals Associate.

• The work is intellectually demanding: holding entity and certification distinctions correctly under deadline is hard, and it is where a careful operator stands out.

Team Operating Rhythms:

• Distributed, not distant. Global and remote; bids open and close on European and US hours, so the working day is set by live submissions rather than one office.

• No on-call rotation, no pager, and no weekend expectation; submission weeks have peaks and those are managed inside the week.

• Communication is async-first via Slack and Notion, with sync coordination around live bids.

Learn About TRM Speed:

• Portal registrations, reps and certs, and insurance packets complete inside 48 hours.

• Security questionnaires and diligence packs, including evidence follow-ups, returned inside five business days.

• Every arriving request triaged, logged, and assigned an owner the same business day.

Life at TRM

We are building a safer world. That promise shows up in how we work every day.

TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days.

Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving.

At TRM, you should expect:

• Priorities and targets to change quickly as we experiment and iterate

• Work that often requires operating with a high degree of ambiguity

• A high level of personal ownership and accountability

• Close collaboration across teams and functions

• Frequent, high-touch communication

• Creative problem solving and out-of-the-box thinking

• A pace that rewards urgency, adaptability, and outcomes

This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment.

We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here.

At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like

AI Fluency at TRM

AI fluency is a baseline expectation at TRM.

We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks.

At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:

• Accelerate repeatable workflows

• Structure and solve problems

• Improve output quality

• Increase speed and leverage

You will be evaluated on applied AI fluency during the interview process.

Leadership Principles

We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.

• Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.

• Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.

• Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.

Join our Mission

At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.

TRM is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.

Privacy Policy and Additional Information

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We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM.

Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com.

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The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form.

Recruitment agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

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