TrustLayer is at the forefront of revolutionizing risk management by automating and simplifying the certificate of insurance (COI) process. Our innovative platform enables businesses to ensure compliance, mitigate risk, and enhance operational efficiency. As a rapidly growing SaaS company, we are on a mission to significantly expand our market presence and impact.
The role
As a Forward Deployed Engineer, you'll be the engineer our largest customers work with directly. You'll get their TrustLayer rollouts live: connecting the platform to their ERP, procurement and property management systems, migrating years of vendor and insurance data, and building the custom workflows their compliance programs need.
You'll write production code, not slide decks. What you learn in the field comes back to the core team as reusable integrations, product feedback and fixes.
What you'll do
- Lead the technical side of enterprise onboarding, from kickoff and requirements through go-live.
- Build and maintain integrations between TrustLayer and customer systems using our APIs, webhooks, SFTP and third-party connectors.
- Plan and run data migrations: clean, map, transform and validate vendor, contract and certificate data from spreadsheets and legacy tools.
- Write scripts, custom reports and workflow automations for customer-specific needs.
- Troubleshoot complex escalations with Customer Success and Support, finding root causes in code, data or configuration.
- Run technical calls and workshops with customer IT, finance and risk teams.
- Turn repeated customer needs into product feedback, internal tools and reusable integration patterns with Product and Engineering.
- Document solutions so customers and teammates can support them after launch.
What you bring
- 3+ years of professional software engineering experience, ideally at a B2B SaaS company.
- Strong skills in at least one backend language, such as Python, TypeScript/Node.js or Ruby.
- Hands-on experience building REST API integrations, webhooks and data pipelines.
- Fluent SQL and experience working with relational databases and messy real-world data.
- Comfort working directly with customers: you can explain technical trade-offs to non-engineers and stay calm in an escalation.
- Ownership: you take a problem from "it's broken" to "it's fixed and documented" without being chased.
Nice to have
- Prior experience as a forward deployed, solutions or implementation engineer.
- Integration experience with ERP, procurement or property management platforms (e.g., NetSuite, SAP, Coupa, Yardi, Procore).
- Experience with document processing, OCR or AI/LLM-powered workflows.
- Familiarity with insurance, risk management, compliance, construction or real estate.
- Experience with Salesforce, integration platforms (iPaaS) or ETL tools.
New Zealand