Collections and Cash Apps Specialist (Philippines Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

As a Collections Specialist, you will play a key role in optimising cash flow by proactively managing a portfolio of customer accounts and ensuring outstanding balances are collected in line with agreed payment terms.

Working as part of a global Order-to-Cash team, you will build strong relationships with customers and internal stakeholders to resolve payment queries, remove barriers to collection and minimise aged debt. You'll take ownership of the end-to-end collections process, balancing a customer-focused approach with the ability to confidently enforce contractual payment terms where required.

Success in this role requires strong analytical and problem-solving skills, excellent communication and a proactive mindset. You'll use data to identify trends, drive continuous improvement and support process enhancements that improve both the customer experience and cash conversion. As a trusted business partner, you'll collaborate closely with Sales, Billing, Revenue, Finance and other teams to deliver an efficient and effective Order-to-Cash process while contributing to the achievement of key cash collection, DSO and aged debt targets

You'll be responsible for:

• Proactively managing a high-volume, multi-currency customer ledger, ensuring accounts are collected in line with agreed payment terms.
• Building and maintaining positive relationships with internal and external customers, demonstrating awareness of cultural and regional differences while appropriately enforcing contractual payment terms.
• Recovering overdue debt by proactively engaging with customers to resolve payment delays, disputes and account queries.
• Investigating and resolving payment issues by partnering with Sales, Orders, Billing, Revenue and Finance teams to ensure an efficient end-to-end Order-to-Cash process.
• Identifying and resolving short payments, withholding tax (WHT) deductions and unapplied cash, ensuring all variances are investigated, categorised and resolved promptly.
• Supporting cash allocation activities by assisting with the identification of unidentified receipts and ensuring payments are accurately allocated.
• Managing final demand, suspension and debt recovery activities professionally and sensitively, working closely with internal stakeholders and third-party collection agencies where appropriate.
• Owning customer queries from receipt through to resolution, coordinating with cross-functional teams, providing regular updates to customers and internal stakeholders, and ensuring issues are resolved promptly to minimise delays to cash collection.
• Analysing aged debt and payment trends to identify root causes, mitigate risk and improve collection performance.
• Producing accurate reporting and actionable insights on collections performance, aged debt, recovery activity and key risks.
• Ensuring all documented processes, internal controls and Delegation of Authority (DOA) requirements are followed at all times.
• Driving continuous improvement by identifying opportunities to simplify processes, increase automation and enhance both customer experience and operational efficiency.
• Contributing to the achievement of cash collection, DSO and aged debt targets while supporting the wider Order-to-Cash function.

Qualifications

Requirements:

• 3+ years' experience in Accounts Receivable Collections, with a proven track record of successful cash collection in a high-volume, global environment.
• Experience working in a fast-paced, deadline-driven environment, with the ability to prioritise competing demands and adapt to changing business needs.
• Strong written and verbal communication skills, with the ability to build effective relationships and influence both internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify effective solutions.
• Advanced Excel skills and experience using ERP/accounting systems (NetSuite preferred).
• Strong organisational skills, with the ability to manage multiple priorities, meet deadlines and work independently with minimal supervision.
• A proactive, self-motivated approach with a continuous improvement mindset.

Desirable:

• Experience managing Business-to-Government (B2G) customers and payment processes.
• Credit risk or credit management experience.
• Experience working in a SaaS or global technology organisation.

Tii Elements:

• Quality Focus, Resourcefulness, Accountability, Collaboration & Influencing, Adaptability.

Additional Information

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

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