Senior International Payroll Analyst

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. 
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See yourself at Twilio

Join the team as Twilio’s next Senior International Payroll Analyst.

About the job

The Global Payroll team is seeking an experienced, self-motivated, and systems-savvy Senior Payroll Analyst, EMEA Payroll to lead payroll operations across the EMEA region. This role will be responsible for ensuring accurate, timely, and compliant payroll delivery across multiple countries, while assisting the EMEA regional payroll team, managing external vendor relationships, strengthening controls, and driving process standardization.

Sr Payroll Analyst, International Payroll will partner closely with People, Benefits, Equity, Finance, Accounting, HRIS, Legal, and external payroll providers to support a high-quality employee experience and scalable payroll operations. 

Responsibilities

In this role, you’ll:

• Oversee the payroll processing and management of assigned payrolls
• Manage ad hoc projects related to payroll and benefits for our international entities
• After necessary training, support the international payroll processing for multiple countries
• Receive the local international payroll news related to potential housing allowance, income tax withholding calculations, miscellaneous payroll inquiries
• Effectively collaborate with the payroll vendor to ensure that all pay impacting transactions are collected, processed and reported timely and accurately
• Assist the Accounting Team with payroll journal and accrual preparations and the reconciliations of payroll general ledger balances
• Maintain relationships with key stakeholders and provide support and input when required
• Act as a point of contact for all payroll related queries from Employees in Colombia, Brazil and other assigned payrolls
• Identify and improve payroll processes
• Deliver excellent Employee experience in relation to payroll onboarding, ad-hoc queries and annual tax reporting process
• Adhere to all legal and internal deadlines 
• Understand employment tax requirements relating to compensation and benefits, including equity
• Oversee the tax reviewer/payroll auditor requests and payroll inquiries.
• Solve parafiscales and social benefits inquires from local jurisdictions
• Oversee the annual income tax filing process where applicable.
• Help improve payroll-related documentation and procedures

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of experience managing payroll processing internationally with working experience in accounting
• Experience with processing equity transactions
• Bachelor’s degree in Finance or another relevant field
• High attention to detail
• Discipline and ability to meet tight deadlines, and prioritize competing workloads
• Excellent written, and verbal communication skills in English
• Very strong analytical and problem-solving skills while keeping customer experience top of mind
• Experience in Workday and with outside payroll providers.

Desired:

• Customer service focus with the ability and sound judgment to handle highly sensitive information.
• Process improvement mindset: have a passion for reengineering payroll processes in implementing a first-class payroll service.
• Strong interest in applying emerging technologies—such as AI, to re-engineer payroll workflows, eliminate manual touchpoints, and unlock value-added insights for workforce planning.
• Deep understanding of EMEA labor laws, tax regulations, and statutory filings. 
• Familiarity with European Works Councils and trade union agreements. 
• Experience maintaining strict internal controls and auditing payroll processes 
• Advanced Excel skills for complex data reconciliation and reporting. 
• Track record of implementing new payroll systems or transitioning vendors.

Location

This role will be remote, and based in Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.