An established Australian tourism business is seeking a proactive Sales Operations & Reservations Coordinator to support customer enquiries, reservations and commercial operations. This varied role spans bookings, Salesforce CRM, invoicing, customer communications and digital content updates, making it ideal for an organised all-rounder who enjoys variety and delivering an exceptional customer experience.
- Manage customer enquiries received via email, website, phone and booking partners.
- Coordinate bookings across multiple boats and reservation channels.
- Maintain accurate booking records, calendars and customer information.
- Manage and maintain customer records and activities within Salesforce CRM.
- Prepare and issue invoices using Xero.
- Coordinate customer communications from initial enquiry through to confirmed booking.
- Liaise with internal stakeholders to ensure seamless operational delivery.
- Maintain accurate administration and reporting across multiple business systems.
- Assist with website content updates, including availability and promotional information.
- Coordinate social media scheduling, email marketing and other marketing activities using supplied content.
- Support marketing campaigns, customer engagement initiatives and promotional activities.
- Provide general operational and administrative support as required.
Requirements
- Experience in administration, operations, customer service, sales support or reservations.
- Experience using CRM systems such as Salesforce.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent attention to detail and follow-through.
- Professional written and verbal English communication skills.
- Experience using Xero or similar invoicing software is advantageous.
- Exposure to website content management, social media or digital marketing is desirable.
- A proactive, adaptable attitude and the confidence to work across a variety of business functions.
- Experience within tourism, hospitality, travel or another service-based industry will be highly regarded but not essential.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Work from home
- Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Work from home allowances
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.
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