Career Services Team Lead

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

 

As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position

The Career Services Team Lead is a high-performing Career Services Advisor or Business Development Advisor who serves as a visible example of operational excellence. While maintaining personal production responsibilities, the Team Lead reinforces best practices, supports peer learning and development, assists with onboarding and training, and helps reinforce consistent operational standards across the team.

The Career Services Team Lead partners with Career Services Managers by sharing knowledge, modeling effective behaviors, identifying operational improvement opportunities, and supporting the successful execution of departmental priorities and initiatives. This role extends the team's ability to learn, adapt, and execute at a high level while supporting the direction and priorities established by Career Services leadership.

What you’ll do:

1. Production Excellence & Student Success: Maintain exceptional personal production while delivering high-quality career coaching, graduate engagement, employer outreach, and placement support. Consistently model behaviors that contribute to positive graduate outcomes and departmental success.
2. Peer Coaching & Knowledge Sharing: Serve as a subject matter expert by mentoring peers, answering process questions, sharing best practices, and supporting onboarding and continuous learning initiatives that build team capability and confidence. Support Peer Learning and Development: Serve as a resource for peers by answering process questions, sharing best practices, and reinforcing operational standards. Assist with onboarding and mentoring new advisors.
3. Operational Excellence & Quality Standards: Promote consistency in documentation, CRM utilization, workflow execution, and departmental procedures. Reinforce quality expectations and identify opportunities to improve operational efficiency and service delivery.
4. Performance Support & Continuous Improvement: Support Career Services leadership by reinforcing operational initiatives, encouraging adoption of new tools and processes, monitoring workflow effectiveness, and providing observations that contribute to continuous improvement and stronger business results.
5. Cross-Functional Collaboration & Leadership Support: Partner with managers and cross-functional teams to support departmental initiatives, training activities, operational projects, and team communications. Serve as a trusted operational resource while appropriately escalating personnel or performance concerns.
6. Compliance, Team Engagement & Professional Leadership: Promote a collaborative, inclusive, and student-focused culture by demonstrating professionalism, supporting compliance with institutional policies and regulatory requirements, encouraging team engagement, and contributing to a positive work environment that reflects UMA's values.
7. Perform other duties as assigned.

Career Level Expectations

• Recognized specialist. 
• Works with limited supervision.  
• Trains, delegates, and reviews the work of seasoned, proficient, and entry-level employees. 
• Influences others regarding policies, practices, and procedures. 
• Problems may require understanding of broader issues and are typically solved through drawing from prior experience and collaborating with others. 
• Desire for growth and professional development

Required Skills/Experience:

• Associate’s degree or equivalent combination of education and experience
• Strong skills in coaching, performance management, and team leadership
• Results-driven with a focus on meeting and exceeding production goals
• Strong communication, relationship-building, and influencing skills
• Ability to analyze data and translate insights into actionable plans
• Strong organizational and time management skills in a fast-paced, metrics-driven environment
• Proficiency with business tools and systems (CRM, reporting tools, Microsoft Office, Teams)

Preferred Requirements:

• Bachelor’s degree or equivalent experience
• Experience in career services, staffing, sales, or workforce development
• Experience working in a production-driven or metrics-based environment
• Prior leadership, coaching, or mentoring experience
• Experience with pipeline management and performance tracking tools

Compliance: 

• Demonstrate knowledge of, and carefully follow, all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.   
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands: 

• This is a fully remote position. 
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection. 
• May require setup of computer equipment, accommodation consideration available upon request. 
• Flexibility to work evenings and weekends, as needed. 

Anticipated starting salary is based on experience and qualifications.

Compensation Range$24.23—$24.23 USD

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/