Customer Success Manager (Remote-Japan)

Visit.org is looking for a passionate and ambitious Customer Success Manager based in Japan to join our remote team. The Customer Success Manager will own a client portfolio, acting as the main point of contact and advocate for our corporate partners. You will drive contract/service utilization, work on maximizing participation, oversee contract-level quality assurance, provide social impact advisory, and support partnership renewal of your portfolio. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. 

Please note: This is a remote, Japan-based 20-hour/week contract position that requires working hours between 9:00 AM to 6:00 PM EST. 

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. 

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. 
• You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

About Visit.org:
Visit.org is a women-led Certified B Corporation that designs and delivers full-scale volunteering programs for global companies, with volunteering experiences built with vetted nonprofit partners and rooted in real community needs in 100+ countries and 40+ languages. Trusted by teams at companies like Amazon, Colgate, Paramount, and Cisco, Visit.org acts as an extension of lean CSR teams to run global volunteering that employees love and nonprofits trust.

Responsibilities: 

• Strategically manage and nurture accounts to drive account growth and increase service utilization. Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities. This includes supporting and/or leading the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships.
• Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within accounts.
• Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on matters of social impact and partnership.
• Deliver customized consultations and presentations that demonstrate the ongoing value of Visit.org’s offerings to client objectives.
• Proactively identify and resolve issues that arise within accounts, ensuring a high level of client satisfaction and service delivery.
• Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction.
• Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve customer needs.
• Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

Requirements

Qualifications:

• 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing role
• Experience working in a fast-paced startup environment, particularly enterprise SaaS
• Fluency in demonstrating value through customer stories, data, and unique insights
• Strong organizational skills and the ability to create structure in ambiguous situations
• Detail-oriented while maintaining the ability to drive towards overarching goals
• Ability to learn quickly and grasp different processes and/or systems
• Excellent written, verbal, and presentation communication and interpersonal skills
• A team player who can foster relationships and communicate effectively across departments
• Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others
• A true desire to satisfy the needs of our clients
• Passion for our mission and the desire to make an impact in the world through technology
• Experience working in a fast-paced startup environment 
• Passion for our mission and the desire to make an impact in the world through technology

Please note: This is a remote, Japan-based 20-hour/week contract position that requires working hours between9:00 AM to 6:00 PM EST. 

Benefits

How we care

• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club and more!