Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.
Not familiar with trade promotion spend? That’s OK. Most people aren’t. It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy’s, and Perfect Snacks.
We’re looking for a Solutions Architect who can bridge the gap between what our customers need to accomplish and how Vividly should be designed to support them.
This role is ideal for someone who enjoys understanding complex business processes, challenging the status quo, and turning customer requirements into scalable future-state solutions. You’ll work across business processes, accounting workflows, data, integrations, and Vividly configuration to ensure our customers are set up correctly from the beginning.
The Solutions Architect is a critical part of our customer onboarding experience. You’ll help preserve continuity from Sales through Implementation, ensure requirements are understood before teams begin building, and keep multiple implementation work streams aligned around one cohesive solution.
What You'll Achieve
As a Solutions Architect, you’ll become an expert in Vividly, CPG trade workflows, customer business processes, ERP ecosystems, and how our different solutions come together.
You’ll engage early in the customer journey to understand what was sold, why the customer purchased Vividly, and what outcomes they expect to achieve. Following Closed Won, you’ll lead Solution Alignment to validate requirements, future-state workflows, technical dependencies, assumptions, and implementation scope before execution begins.
You’ll design solutions across areas such as Trade Promotion Management, Deduction Management, Cash Application, accruals, forecasting, revenue data, master data, file retrieval, and ERP integrations. You won't personally configure every workflow or build every integration. Instead, you'll create the solution blueprint that enables Implementation, Integrations, Managed Services, and Customer Success to execute successfully.
Throughout onboarding, you’ll remain the owner of solution integrity, helping resolve ambiguity, evaluate changes, and ensure individual work streams don't make decisions that compromise the overall customer solution.
Beyond individual implementations, you’ll identify recurring patterns, process gaps, and opportunities to standardize how Vividly designs and delivers solutions so that onboarding becomes increasingly faster, more predictable, and scalable.
In This Role, You'll Help The Team:
You May Be A Good Fit For The Role If You:
Experience with CPG, Trade Promotion Management, Deduction Management, Cash Application, Sales Finance, or CPG accounting is strongly preferred, but we would also consider candidates with strong solution architecture experience in adjacent financial or operational SaaS environments who demonstrate the ability to learn the industry quickly.
How You'll Work
You’ll work closely with Solutions Engineering, Implementation, Integrations, Managed Services, Customer Success, Product, and Engineering.
Our operating model is built around a simple principle: Solutions Engineering determines how Vividly can solve the customer's problem. Solution Architecture defines how that solution should operate. Our delivery teams make it happen.
You'll typically enter the customer journey during late-stage solutioning or immediately following Closed Won. Your first responsibility is to establish Solution Alignment, ensuring the customer's objectives, workflows, scope, requirements, and technical dependencies are understood before teams begin execution.
From there:
Implementation owns the project plan, customer coordination, configuration, milestones, and overall execution.
Integration Solutions Engineering determines how systems connect and owns the technical integration workstream.
Managed Services establishes and operates applicable retrieval and managed workflows.
Customer Success owns adoption, value realization, and the long-term customer relationship.
You own the integrity of the solution across those workstreams.
There will naturally be overlap. We expect Solutions Architects to understand enough about configuration, integrations, accounting, and customer operations to make informed recommendations and identify when something isn't working. At the same time, you won't be expected to personally manage every project task, configure every customer environment, or build every integration.
The goal is to give customers one cohesive solution rather than a collection of disconnected workstreams, while giving our delivery teams the clarity they need to execute quickly and confidently.
What Success Looks Like
You'll know you're succeeding when:
Why Choose Vividly?
A modern, remote-first workplace
We are committed to succeeding as a fully remote team, empowering you with the flexibility to thrive, no commute required. Every Vividly team member receives a stipend upon hire to help create a comfortable, productive home office.
Vividly days off & flexible PTO
For most USA holidays that fall on a Monday or Friday, we turn it into a 4 day weekend! Vividly also offers Flexible Time Off (and we really mean it) to help prevent burn out and fuel creativity.
Competitive Benefits
Commitment to our values - The Vividly Code
Please note: Vividly will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time during the onboarding process. Vividly will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Vividly is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
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