Medical Billing Specialist | Endocrine Care

Job Title: Medical Billing Specialist

Position Type: Full-time

Work Hours: 8:00 AM – 5:00 PM (Mountain Time Zone)

Work Days: Monday – Friday

Salary: $5 – $6 per hour

Job Code: J-UEA-3

Workplace: Remote

Preferred Candidate Location: Philippines

About the Client

A premier endocrine care practice serving patients across Salt Lake City, American Fork, and South Ogden, Utah. The practice is committed to delivering high-quality patient care while maintaining efficient administrative and billing operations.

Scope of Work / Responsibilities

We are seeking a highly organized, detail-oriented, and tech-savvy Medical Billing Specialist to manage the practice's billing operations and provide excellent support to patients regarding billing-related concerns. 

Experience with Athena EMR is strongly preferred. 

Primary Responsibilities:

Medical Billing:

Manage the full medical billing cycle, including claim submission, insurance claim follow-up, payment posting, denial resolution, and overall billing workflow.

Patient Communication:

Handle inbound and outbound calls professionally

Respond to billing inquiries from patients and insurance companies

Provide timely follow-up regarding outstanding balances or claim-related concerns.

Athena EMR & Documentation:

Accurately document billing activities and communications in Athena EMR

Maintain organized billing records

Ensure timely follow-up on outstanding accounts.

Team Collaboration:

Work closely with the office team to resolve billing questions, account discrepancies, and other payment-related issues.

Requirements

REQUIREMENTS

• Previous medical billing experience at least 1 year.
• Strong experience using Athena EMR (preferred).
• Excellent phone etiquette and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time-management skills.
• Comfortable working independently in a remote setting.
• Highly detail-oriented and dependable.
• Tech-savvy with experience using digital communication and organizational tools.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.