Medical Virtual Assistant (Midlife Women’s Health)

Job Title: Medical Virtual Assistant (Midlife Women’s Health)
Position Type: Full-Time
Work Hours: 5:00 AM – 2:00 PM Jakarta Time
Work Days: Monday to Friday
Salary: $6–$7 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Indonesia, preferably Jakarta, Surabaya, Bandung, Yogyakarta, Bali, or Medan

About the Client & Role

Our client is a midlife women’s health and wellness company focused on supporting women through a compassionate, personalized, and patient-centered care experience. They are looking for a reliable, organized, and compassionate Medical Virtual Assistant to support patient communication, onboarding, appointment scheduling, clinical coordination, insurance-related tasks, and administrative operations.

This role is ideal for someone with healthcare experience, good patient communication skills, and an interest in women’s health. The right candidate should be comfortable communicating with patients through WhatsApp and email, coordinating care-related tasks, managing records, and supporting day-to-day virtual healthcare operations with professionalism and attention to detail.

Scope of Work / Responsibilities

Patient Communication & Onboarding

• Manage patient communication through WhatsApp and email, including inquiries, general questions, onboarding support, and follow-ups.
• Collect and organize patient intake forms, consent forms, initial questionnaires, and other required onboarding documents.
• Provide warm, professional, and timely communication to support patient experience, client conversion, and patient retention.

Appointment Scheduling & Care Coordination

• Schedule, reschedule, and manage patient appointments using the client’s online scheduling platform.
• Coordinate post-visit follow-ups, lab test coordination, and patient instructions or reminders.
• Manage medication and prescription requests by coordinating with the appropriate clinical team members and pharmacies.

Clinical Coordination & Records Management

• Maintain, organize, and update patient records accurately and confidentially.
• Support medical charting, history-taking, and records management as needed.
• Help ensure timely patient communication, lab coordination, and safe handling of patient information.

Insurance, Payments & Administrative Support

• Collect patient payments and assist with basic payment tracking.
• Handle insurance-related tasks, including insurance verification, claims, and coding support, primarily for Hawaii operations.
• Collate receipts and assist with basic bookkeeping tasks.

Business Operations & Virtual Assistant Support

• Schedule internal business meetings and manage calendars.
• Organize and maintain Google Drive files and documents.
• Provide general administrative and operational virtual assistant support.
• Assist with administrative tasks for the client’s separate Hawaii-based business as needed.

Tools You’ll Use

• White-label proprietary telehealth platform.
• Online scheduling platform.
• WhatsApp and email.
• Google Drive and calendar tools.
• Payment tracking and basic bookkeeping tools as needed.

Requirements

Experience Requirements

Healthcare / Clinical Background: Required. Candidates must have previous experience in healthcare, clinical support, medical administration, patient coordination, or a similar patient-facing healthcare role. A clinical background is preferred, but healthcare-related experience is required.

Patient Communication Experience: Required. Candidates must have experience communicating with patients, customers, or clients in a professional support role.

Patient Intake / History-Taking Experience: Required. Candidates must have experience collecting patient information, intake forms, questionnaires, health histories, or similar patient onboarding details.

Insurance Verification Experience: Required. Candidates must have experience verifying insurance eligibility and benefits, reviewing coverage details, and documenting insurance information accurately.

Lab, Medication & Follow-Up Coordination: Required. Candidates must be comfortable coordinating lab tests, medication requests, prescriptions, and patient follow-ups.

Claims & Medical Coding Experience: Preferred. Experience with claims and medical coding is helpful, especially for the client’s Hawaii operations.

Education: College graduates are preferred, but qualified college undergraduates may also be considered.

Technology Experience: Candidates must be comfortable learning and using new technology, proprietary systems, and telehealth-related tools.

Language Requirements

• Must have good English speaking skills and strong English written communication skills.
• A slight accent is acceptable as long as the candidate can communicate clearly and professionally.
• Must have at least intermediate-level Bahasa Indonesia communication skills for patient communication.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.