Deputy Chief Information Officer

Overview

• World Business Lenders (WBL) is a privately held portfolio lender specializing in real estate-secured business loans for underserved businesses. WBL operates with a fully remote, multinational workforce and an experienced executive leadership team.
• Typically, the work schedule is from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday, though additional hours may be required based on business needs

About the Role

The Deputy CIO leads day-to-day technology execution, develops subordinate leaders, and ensures reliable delivery and service across business applications, infrastructure, and cybersecurity. The role translates the CIO’s priorities into accountable plans and represents the CIO with the CEO and other executives when needed. The ideal candidate has served as CIO, Head of IT, or an equivalent technology leader in a smaller organization in the finance sector, with broad responsibility for people, budgets, delivery, and operations.  

Key Responsibilities

• Lead technology operations. Coordinate application delivery and support, infrastructure, cloud services, and cybersecurity execution; establish clear ownership, service expectations, and escalation paths. 

• Develop leaders and teams. Coach leaders and team members; set performance expectations, review results, address underperformance, and build hiring, development, succession, and backup coverage plans. 
• Drive delivery. Maintain a prioritized portfolio with accountable owners, milestones, capacity plans, and dependencies; verify progress and resolve blockers across business users, engineering, vendors, and the CDAO’s organization. 
• Establish operating discipline. Implement practical procedures for intake, prioritization, testing, release approval, incident management, documentation, and ongoing support; ensure releases meet business acceptance and readiness criteria. 
• Own operational outcomes. Work with business owners to define expected benefits, training, adoption, and support requirements; verify that delivered capabilities improve business operations. 
• Manage risk and resilience. Oversee remediation of security and audit findings, incident coordination, and recovery exercises with responsible specialists; escalate material risks with options and recommendations. 
• Manage resources and vendors. Prepare and monitor budgets, staffing plans, forecasts, and vendor commitments; evaluate spending against business value and address vendor delivery or service failures. 
• Represent the CIO. Provide concise, accurate executive updates; explain tradeoffs, recommend decisions, and make commitments within delegated authority while keeping the CIO informed. 

Decision Authority 

Acts for the CIO within agreed spending, staffing, prioritization, and delivery authority. Escalates matters outside those limits and material changes to strategy or risk exposure; preserves required business, Legal, and security approvals. 

Requirements

• Education:
• Relevant education or professional training is valued; demonstrated technical capability, leadership, and delivery experience are the primary qualifications. A degree is not mandatory. 

• Required Experience

• Progressive technology leadership experience, including management of managers and accountability across multiple technology functions; prior CIO, Head of IT, or equivalent experience in a similar organization is strongly preferred. 
• Demonstrated success building and operating a technology organization, improving delivery reliability, developing leaders, and managing budgets and vendors with limited resources. 
• Technical breadth across business applications, systems integration, infrastructure, cloud, cybersecurity, and recovery, with sufficient depth to challenge assumptions and assess technical recommendations. 
• Experience delivering changes through testing, release, user adoption, and ongoing support; lending or other transaction-intensive financial-services experience is preferred. 
• Executive presence, sound judgment, exceptional written and spoken English, and the ability to explain business tradeoffs and respectfully challenge senior executives. 
• Exceptional attention to detail, discretion, candid communication, and follow-through; experience leading distributed teams is preferred. 

• Measurements of Success 

• Within the first 60 days, establish baselines and agree numerical targets with the CIO; review results monthly. Assess delivery against original commitments as well as approved changes, with dependencies and exceptions visible. 
• Delivery reliability. Percentage of committed milestones delivered on time and accepted by the business; age of unresolved blockers and timeliness of corrective action. 
• Service performance. Compliance with agreed availability, response, and restoration targets; trend in repeat incidents and overdue support requests. 
• Management effectiveness. Completion of manager objectives and staff development actions; improvement in team KPIs and progress on documented performance gaps. 
• Adoption and business value. Usage of released capabilities against agreed adoption targets and verified improvements in processing time, manual effort, error rates, or other business outcomes. 
• Risk and financial control. Timely closure of security, audit, and recovery actions; forecast accuracy and spending within approved budgets, with material variances escalated promptly. 
• Executive confidence. Accurate, timely reporting of material issues and decisions; effective handling of delegated matters and structured CIO, CEO, and business-leader feedback. 
• By day 90, maintain an operating cadence, a current portfolio and risk register, a consolidated performance dashboard, and documented development priorities for each direct report.

Work Requirements 

• Must be available to work Monday–Friday, 9:00 AM – 6:00 PM Eastern Time. 

• Must have a stable internet connection and professional remote working setup. 

• Resume must be submitted in English to be considered. 

Benefits

What We Offer

💰 Compensation in USD.

🏖️ Benefits include paid time off (PTO).

🌍 Work Environment: Fully remote work environment.

Ready to Apply?

If this sounds like you, we'd love to hear from you - submit your CV in English and hit Apply!