Head of Operations (Remote - Work from Anywhere)

Work from anywhere, impact everywhere 

Diversity is at the heart of who we are at Xapo Bank.
We’re a fully distributed team of over 160 Xapiens that work remotely from 50+ countries around the world.

Our beginning: A world that enjoys economic freedom and wealth protection,no matter where you live or who is running your country.
To achieve that, we search the world for the best people for the job.
We work hard, think globally, and inspire each other to learn and grow.
We are committed to changing the way things are done.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position 
Work from anywhere!

Position overview

The Head of Operations is a senior, strategic leadership role responsible for the entire operational backbone of Xapo Bank. This individual will ensure that our day-to-day operations are efficient, scalable, and robust, while building the foundation for future growth.

This role requires a visionary leader with deep experience in banking operations, who can drive a culture of excellence, continuous improvement, and rigorous risk management. You will lead a multi-disciplinary team covering key areas such as Payments, Reconciliations, Card Operations, and Business Operations, ensuring they work in concert to deliver a seamless experience for our clients and internal stakeholders.

Responsibilities

Strategic & Operational Leadership:

• Develop and execute a comprehensive operational strategy that aligns with Xapo's business goals, focusing on scalability, efficiency, and regulatory compliance.
• Provide direct oversight for all core operational functions, including payment processing, treasury operations, reconciliations, and back-office duties.
• Act as the primary owner of the bank's operational performance, ensuring all processes run smoothly and meet the highest standards of quality and control.

Process Excellence & Automation:

• Lead the charge on process mapping, optimization, and automation across the organization to reduce manual effort and increase operational leverage.
• Design, document, and implement standardized operating procedures (SOPs) for all key operational activities.
• Champion the use of data and AI to drive intelligent automation and create a forward-thinking operational environment.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing, multi-disciplinary operations team and other key operational staff.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage resource allocation and workforce planning to ensure the operations team is structured for success.

Risk Management & Regulatory Compliance:

• In partnership with AFC and Compliance, ensure all operational processes are compliant with financial regulations and internal policies.
• Design and implement a robust framework for managing operational risks, including controls, monitoring, and reporting.
• Serve as the key point of contact for internal and external audits related to the operations department.

Cross-Functional Collaboration:

• Work closely with other department heads, including Platform Engineering, People, and Data, to ensure seamless integration and alignment across the company.
• Partner with the Client Coverage Group to ensure back-end operations fully support a world-class client experience.

Crypto & Settlement Operations:

• Own end-to-end Bitcoin/crypto settlement operations, including on-chain reconciliation, wallet management, and custody controls.
• Partner with Treasury and Compliance to ensure crypto settlement processes meet regulatory and security standards specific to digital assets.
• Build scalable processes for the crypto-fiat bridging activities that are central to Xapo’s product model.

Skills needed

• 10+ years of progressive experience in an operations leadership role within a regulated financial services environment (Fintech, Banking, or Wealth Management).
• Proven track record of leading and scaling multiple operational functions, including Payments, Treasury, and Business Operations.
• Deep expertise in process improvement methodologies and a history of successfully implementing automation and operational change.
• Strong understanding of the regulatory landscape for financial institutions, including AML and financial crime prevention.
• Exceptional leadership, communication, and stakeholder management skills.
• A strategic mindset with the ability to translate high-level business goals into a detailed operational roadmap.
• Experience in the cryptocurrency space is highly beneficial.

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Why work for Xapo?

Impact Globally, Work Remotely.

• Shape the Future
  Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
  

• Great work-life balance
  Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge. 
  

• Expect Excellence
  Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.
  
  

At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.