Zenara Health is looking for a warm, articulate Clinical Concierge to help psychiatrists and mental health clinicians get started with Zenara Assess and feel genuinely supported from their first interaction.
Our users are psychiatrists, mental health clinicians, and psychiatric practice teams. They are busy, professional, and clinically sophisticated. We are looking for someone who can speak with them calmly, clearly, and credibly — not as a salesperson, and not as a call-center script reader, but as a helpful guide who makes the experience feel easy, human, and well looked after.
This is not a sales role. It is not a call-center role. It is a high-trust concierge role for clinicians who are getting started with Zenara.
The main focus of the role is running short Microsoft Teams onboarding calls, following up after early Assess reports, helping users get the most out of Assess, and making sure questions or issues are routed cleanly. There is also a small component of answering inbound calls during the afternoon coverage window, though we expect inbound call volume to be low at the start.
You do not need to be a clinician, but a clinical or mental-health-related background is strongly preferred. This could include nursing, psychology, social work, behavioral health, care coordination, psychiatric practice administration, medical assisting, healthcare customer success, or current study in a related field.
Zenara is a psychiatric practice platform built by a psychiatrist, for psychiatry.
Our first product, Assess, helps clinicians gather a structured clinical picture before the first appointment, so they can spend more of the visit with the person in front of them — not just collecting information.
Zenara supports the clinician. It does not diagnose. It does not treat. It does not replace clinical judgment. The person in this role must understand and protect that boundary in every conversation.
You will run scheduled 15-minute video calls with new users shortly after they sign up.
These calls are typically held on Microsoft Teams, so you must be comfortable appearing on video with clinicians and professional users.
You will:
The goal is not heavy training. The goal is to help the clinician get to first meaningful use and feel that Zenara is responsive, thoughtful, and easy to work with.
You will make light outbound follow-up calls or messages after users complete early Assess reports.
These follow-ups should feel helpful, not sales-driven.
You will:
This is one of the most important parts of the role. A clinician should feel that Zenara did not just give them a tool and disappear. They should feel accompanied.
You will be one of the first people to hear where users are finding value, where they are confused, and what would make the experience easier.
You will:
You will not be expected to answer clinical questions beyond your scope. We will give you clear guidance on what you can answer, what you should avoid, and when to escalate.
As part of your scheduled coverage window, you may also answer occasional inbound calls from clinicians, practice teams, or users.
We expect inbound call volume to be low at the start, but we want anyone who does call Zenara to reach someone calm, capable, and helpful.
You will:
This is part of the role, but it is not expected to be the majority of the work at this stage.
After calls, you will enter short, structured notes so the rest of the team knows what happened and what needs to happen next.
You will capture:
A good concierge does not just have a warm call. They make sure the next person has the context they need.
Requirements
The most important quality is presence.
You should be:
A background in one of the following is strongly preferred:
This is a live, customer-facing role.
Because calls with clinicians are held by Microsoft Teams video, and occasional inbound calls may come through our phone or Intercom system, you will need:
This is a part-time contract role with fixed US afternoon coverage.
We are starting with a 4-hour daily coverage window, Monday–Friday:
1pm–5pm Eastern Time
For a West Coast-based candidate, this would be:
10am–2pm Pacific Time
There may be some flexibility around the exact window, but the goal is to provide reliable coverage during the US afternoon.
Hours may expand based on call volume.
Zenara has team members who can help cover earlier inbound calls until approximately 1pm ET. This role is intended to support onboarding calls, follow-up calls, and light inbound coverage during the US afternoon window.
Benefits
Compensation is hourly because this role includes Microsoft Teams onboarding calls, outbound follow-up, documentation, and availability during a defined coverage window — with some light inbound call coverage as needed.
Recommended range:
$28–$35/hour, depending on experience
At the starting schedule of 20 hours per week, this is approximately:
$2,400–$3,000 per month, depending on hourly rate and actual hours worked.
Hours may expand based on call volume.
Please include your proposed hourly rate and availability when applying.
We will train you on:
A strong person in this role will make clinicians feel that Zenara is responsive, thoughtful, and easy to work with.
Success means:
Please send your CV and a short note explaining:
Shortlisted candidates may be asked to complete a brief practice call using a sample Zenara scenario.
Generic applications will not be reviewed. Specific, direct applications will.
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