IT Systems Administrator

Responsibilities:
Administer IT software and services, including but not limited to JumpCloud, Google Workspace (Enterprise), Slack, Zoom, and Confluence/Jira. Configure and maintain identity and access for third-party tools and services, including but not limited to Salesforce, Zendesk, RingCentral, and M365. Identify and resolve manual processes through automation tools and initiatives, leveraging APIs to build scalable solutions. Research, plan, communicate, and implement IT initiatives such as new services or tooling migrations. Support business requests by understanding stakeholder needs and translating them into effective technical solutions. Provide Tier 2 support to the business and help manage the IT queue as required, analyzing root causes, assessing the impact of issues, owning problems through to resolution, and escalating to senior team members as needed. Develop both technical and user-friendly policies and procedures. Perform other duties as assigned.

Requirements:
3+ years of experience working within IT infrastructure or IT support. University degree or college diploma in a recognized technical, vocational, or academic program, or equivalent work experience. Experience implementing SSO, VPNs, and various forms of MFA. Working knowledge of SSO connectors, including SCIM and JIT provisioning. Strong working knowledge of APIs and automation, with the ability to design and build solutions. Hands-on experience with centralized IAM and software management tools, as well as IT support systems such as Jira Service Management. Hands-on experience with JumpCloud (or Okta), Google Workspace (Enterprise), Office 365, Salesforce. Experience using data-driven approaches and metrics to define priorities, translating stakeholder expectations into technical requirements, and facilitating implementation and feature delivery across an organization. Nice to Have: experience with agile workflows and project management methodologies.